Very bad Rude Service at Classique Optical Bedfordview

I am totally disappointed with the Bedfordview branch. The service my wife received was absolutely unacceptable. She took my three year old daughter there for glasses on Tuesday, 19 November 2024. My wife took a prescription we got from a very well known ophthalmologist there to get a pair of glasses for my daughter. She really needs them urgently because her vision is affecting the eyes in a manner that it is causing squint eyes. They told us that they must get authorization from GEMS (our medical aid). They also said they must give a motivation. I cannot understand that, because the ophthalmologist already motivated it. My wife followed up a couple of times and it sounded that they were irritated with her. They keep on telling us that they will get back to us, which they never did even once. I still don't understand what the hold up is and today (Wednesday, 27 November 2024) is already 8 days later. Please DO NOT support them.