Clay Cafe Hout Bay refuses to refund me

Clay Cafe Hout Bay informed me that my painted ceramic was damaged (by them). I had to run after them for answers as to what my options were and was informed that I would be able to repaint an item. Repainting an item does not suite me as the Cafe is not only over 100km away from my location but I am losing either way having to spend more money to rectify their wrongs. I have requested a refund for the damaged item and have been told I need to visit the store in person - I have now escalated this to the Branch Manager Jade and await her feedback on whether or not my monies will be withheld.

My banking details have been provided and I will keep this review updated.

Had I done previous research and seen the comments regarding this branches lack of professionalism I would have never made the trip.

Sure mistakes happen but once a business becomes cheeky and unapologetic they have set the tone on how this matter will proceed and I will take this further even if it is for something under R200 because they have decided to try and make a fool out of me and we will see whose the fool.