Would give minus stars if I could

If I could give less than one star, I would. I was assured the CleanQuo team would arrive between 1pm and 2pm on the scheduled service day. At around 2pm, they advised they wouldn’t make it and would instead come at 3:15pm. They never showed. By 4pm, I was told they could not make it at all for the day. The next morning, they were meant to arrive between 9am and 10am, but once again did not show. After numerous calls, I was finally told the team “does not listen” and had gone to another site. I was then promised another team within 45 minutes — an hour passed and still nothing. When I followed up again, I eventually received a call saying they were “14 minutes away.” The team was eventually dropped off, completed the cleaning, and only finished around 3pm. The couches were soaked, not just damp — drenched in water and soap. Despite all the inconvenience, delays, and lack of communication, they still charged extra due to the couch being larger. I wouldn’t have minded the extra fee, but given everything that transpired, they could have at least offered a discount to retain a customer. I will never use CleanQuo again, and neither will friends and family who heard about this experience. They’ve lost more than just one customer.