Unbelievably bad service

It is unbelievable that clearscore is a one of the major organisation companies/businesses rely on to grant loans or to carry out their business.

After my interaction with their(clearscore) complaints department, it is almost impossible to believe that a computerized system is used for purposes of determining individuals credit score. The impression I got is students in practice are learning to do the work with our credit profiles, and for that matter first year students.

I laid a complain on Saturday consciantizing clearscore of wrongful listing that happened within a duration of 6 months, whereby my standard bank personal loan that is automatically debiting monthly on the day I got paid(I never get paid late, instead earlier other months) was reflected as not having to have been paid for a duration of 6 months.

Instead of clearscore considering having to find out what transpired, they just decided to claim that it 'MIGHT 'late payments rather missed payments. I mean how can such an important organisation base their reasoning on 'might' instead of making informed decisions. Action taken by clearscore was to maintain those incorrectly listings and then amending my score, please note this time around their report left out some of my current existing accounts,adding additional accounts not owned.They( because it's hard to believe that it is system generated information)further dropped my score immediately with 8 points. To say the least, how on earth is clearscore trusted by businesses to pave a way for their decision making in doing business?

Regards. M Kheswa