Terrible experience

I walked in a Telkom store at Clearwater mall at 17:55 pm and I was approached by a guy named ROFIWA who was very drunk and smelling of alcohol during working hours. firstly He was not wearing his name tag nor did he introduce himself as i walked in, I had to ask for his name after I saw his behavior and high smell of alcohol. He did not address me by my name or ma'am but chose to address me as MY LOVE. He refused to have me email the POA and when i asked why his answer was his not sure, I left the shop and went to do the POA. when I got back he was not in the shop , i was told he went to the toilet as he was walking back in He was shouting that He needs to go home to his wife and his car is outside therefore at 18:30 he must leave so everyone needed to hurry up and finish cause he wants to leave and does not have time for anything happening there. while another female employee was also dosing off while standing also smelling of alcohol. He only told me when his done that his only left with one sim once and I had initially called and to ask before arrival. i asked if he can in another branch and he said no he can not. i had to do use two stores to get two E-sims. Rofiwa was disrespectful, rude and no customer ethics training. He was shouting and making comments as if he was at a shebeen .I was very disappointed with the service from the store..

At the second store, we were assisted by Mr. Simon who was not only professional but did not have a problem with assisting us at 18:50. He was patient and very helpful, He even allowed us to email the POA to the store.