unwilling to assist

I just came from Nedbank clearwater after being advised i shud go into the branch . i am so disappointed with the unwillingness to assit me from the consultant and the manger . ,all i want is my money to transferred back to me .i really respect protocol but the 2 ladies were not willing to help . even if i ws thinking of banking with nedbank hoo wowza never such horrible services . my brother went to attrechville branch and he was not not assisted he was kicked out like dog . Nedbank is not the problem but the employees that are not willing to assist but just wana toss like ******* .