Extremely Poor Service and lack of Accountability not to mention refusal to give back my carpets

<div>Extremely Poor Service &amp; Lack of Accountability I strongly advise against using Click Cleaning Group for rug cleaning services. I entrusted them with my Persian carpets, specifically requesting a hand wash, but they completely disregarded this and did a machine wash instead, which severely damaged the edges—to the extent that they looked like they had been chewed up by rats. The worse was the fact that because the hand wash request was done telephonically, the head office lady,++++, closes to lie and say they never said such, this is someone who was not even part of the quotation but came in at the last moment to try and resolve the query. Actually to dismiss me To make matters worse, the carpets were returned filthy, as though they had never been washed and had been stored in a ******* dump. The entire process was a nightmare—they collected my carpets in early January, and despite my numerous follow-ups, I only got them back in late February after receiving nothing but excuses. After raising a complaint, Click Cleaning Group arranged for the carpets to be taken to the store where I originally purchased them for repairs. However, due to an ongoing conflict between Click Cleaning Group’s Deseree and Joanna and the shop owner, the repairer refused to fix my carpets. Now, the carpets are still stuck at the repair shop, and Click Cleaning Group has gone completely silent. I have been calling and emailing constantly, but Joanna, Deseree, and the company have completely ignored me. I paid in full, yet I have no carpets and no response from them. The repair shop has even asked for the carpets to be removed as they are taking up space, but Click Cleaning Group refuses to take responsibility. I still have no idea on what happening with my carpets This company has displayed a shocking lack of professionalism, accountability, and customer service. If you value your rugs and carpets, stay far away from Click Cleaning Group!</div>