Disappointed in Product and Service

I am writing to express my disappointment with the service I received at Clicks regarding a recent purchase. I bought a set of headsets for my daughter to assist her with her studies, and after just a few weeks of use, they have proven to be defective.

I returned to the store with my Clicks card and was able to provide proof of purchase, despite not having the original slip. However, I was informed that I can only exchange the item for the exact same brand. I find this highly unfair, especially considering the item has already proven to be of poor quality. I do not feel confident taking the same product again.

As a loyal Clicks customer, I expected better service and support. I am simply asking for a refund or a store voucher so I may choose an alternative brand I can trust. I believe this is a reasonable request under the Consumer Protection Act.