Terrible Service and Missing Item from the Online and Evaton Branch

I am extremely disappointed with the service I received at Clicks Online and the Evaton Branch. I purchased the Vigro promotion (buy 3, pay for 2), but only received 2 items.

When I went to collect my order, I was made to wait for more than 30 minutes, only to be told that they could not use the OTP I had been given. After waiting another week to finally receive my products, one item was still missing.

This has been one of the worst customer service experiences I have ever had ,unprofessional, frustrating, and unacceptable. I am very angry and frustrated that after paying for a promotion, I still did not receive what I bought.

I expect Clicks to resolve this urgently and provide the missing product without any further inconvenience.