High Promises, Zero Follow-Through

We appointed this stand builder for our exhibition stand at the Investing in African Mining Indaba and the experience was unacceptable.

Multiple invoiced items were not delivered.

The TV was a central feature of our stand and critical to showcasing our products and projects at one of Africa’s largest mining exhibitions. Its absence materially affected our ability to present professionally.

The expo ran for three and a half days. At no point was a meaningful plan implemented to resolve the issues. Communication was poor, assurances were made but never actioned, and despite repeated requests to escalate the matter, no manager intervened.

It is also unacceptable that no representative was present on set-up day to confirm that the stand was complete and compliant with the agreed scope of work.

We have formally requested a refund for the undelivered items and expect accountability. Based on our experience, we cannot recommend this supplier for high-profile exhibitions where execution and reliability are critical.