HORRIBLE SUPPORT : Slow to respond - not knowledgeable - WhatsApp for Business not working after 18days!

The support is extremely poor: 1. Support queries are not answered or only answers after multiple follow-ups 2. Feedback provided is not correct - I really get the feeling it is just a copy and paste of a support article. There is no interest in understanding my issue and resolving my query timeously. 3. I have repeatedly asked for a management escalation - this query has been ignored completely 4. There is no technical reason provided for the issue/delays - only that another department is looking into this. Why am I dealing with HelpDesk when the issue clearly is a more advanced technical issue? 5. Default account name is "finance" which is horrible. There is no way to change this according to the support team - Note that they are responding on the Clickatell WhatsApp chat where the name of their WhatsApp for business is set to "Other"