CO
Coenie O
Active since May 2010
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
Pick n ASAP constantly sends push notifications while it's supposed to be disabled
It's impossible to disable the ASAP app's push notifications. I've tried everything and all notification settings on the app has been disabled - yet I'm still getting these on my mobile
2 replies
29 months ago
Great first shopping experience from FirstShop
Great experience. Order was easy to place, payment process was quick and delivery updates were regular and informative.
1 reply
33 months ago
FNB Insurance - Horrible experience
Calls to the call center to follow up on calls are forwarded directly to the post-call survey. Calls to the call center drops halfway through the call. The above experience was done after confirming that I had good signal... Insurance claim was logged incorrectly by FNB for an emergency callout. It required multiple calls and escalations to get the FNB agents to assist as every time I had to call them back and re-explain the issue. Because the claim was logged incorrectly, I was forced to pay the excess of R1500 upfront even though all agents agreed that this is not required for an emergency callout. After paying the excess fee to the plumbers, the plumbers (who did not fix the issue during the initial emergency callout) replaced the PRV of the geyser (without testing if issue was resolved). My tenants reported that they still did not have any pressure for warm water and contacted the plumbers to have a look again. This time the plumbers came through without requiring the excess payment and replaced the NRV(Non-return valve) which resolved the issue. The plumbers have invoiced me another R1500 for the 2nd callout to fix the geyser that they did not fix initially. This is unacceptable service from the plumbers (PlumbGuard) and FNB Insurance...
1 reply
34 months ago
Standard Bank - Extremely Poor Quality of Work and Communication
No or extremely slow feedback from Standard Bank Executor on finalising the sale of the property. The Offer to Purchase contained basic errors (the name of the purchaser was incorrect, etc.). Once the errors were fixed, this is after almost 3 months of continual follow-ups to move the process back with almost no response/feedback by Standard Bank. Once the errors on the OTP were resolved, Standard Bank then returned with another issue where all children needed to sign the OTP - this is another BASIC error which now means a new OTP will need to be issued AGAIN. This is the 2nd error that could have been prevented that has introduced multiple delays. The delays, poor quality of work and poor communication by Standard Bank are making it impossible to make progress on the sale of the property pertaining to the late estate.
1 reply
46 months ago
HORRIBLE SUPPORT : Slow to respond - not knowledgeable - WhatsApp for Business not working after 18days!
The support is extremely poor: 1. Support queries are not answered or only answers after multiple follow-ups 2. Feedback provided is not correct - I really get the feeling it is just a copy and paste of a support article. There is no interest in understanding my issue and resolving my query timeously. 3. I have repeatedly asked for a management escalation - this query has been ignored completely 4. There is no technical reason provided for the issue/delays - only that another department is looking into this. Why am I dealing with HelpDesk when the issue clearly is a more advanced technical issue? 5. Default account name is "finance" which is horrible. There is no way to change this according to the support team - Note that they are responding on the Clickatell WhatsApp chat where the name of their WhatsApp for business is set to "Other"
0 replies
51 months ago
FNB Connect - Horrible internet speeds/availability
Their FNB Connect service is horrendous. Even with full "4G" I am often unable to open a web page. It is unreliable, inconsistent and slow internet service. The mobile network for normal GSM calls is fine, but without a decent internet connection this service cannot be recommended.
3 replies
56 months ago
Vodacom does not want to do business - impossible to take out a contract
I am unable to take out a new contract because of a poor Vodacom score. I have a very good credit record, but that does not count. I cannot take out a small (R99 pm) contract because my score is too low, but I can take out an R600 contract to boost my score. This is crazy! I logged a request on the Vodacom's site to give me a call back. This call would come through multiple times during the day, but when I answer it would just be blank. When I tried to order my contract online, I needed to verify my vodacom account before I could proceed - but I'm trying to take out a NEW contract... The business logic of Vodacom is completely beyond me to be honest.
3 replies
68 months ago
Great service from Chadwick Lewis
Chadwick Lewis was a great help in getting me started. Hoping the after-sales service is as good as the sales service!
1 reply
77 months ago
Terrible customer support - trying to cancel The Entertainer purchase
After trying multiple methods of contacting The Entertainer, I finally managed to get hold of them (after at least a week) as their automated help bot with human assistance would time out without creating a ticket number. I managed to get them to cancel my purchase as the vouchers on the app was removed, BUT I have yet to receive my refund. I followed up on the same cancellation email (3 times) without any response to date. Worst customer experience I have ever had. Would definitely not recommend the product/service RE: Terrible customer support - trying to cancel purchase [ ref:_00Db0Hvp3._5000N26Frgd:ref ]
1 reply
103 months ago
FNB Secure Chat - Horrible user experience
The mobile chat feature is supposed to make it easier for premier and up clients to contact FNB. The chat feature on a Samsung S7 is: 1. Very slow and laggy 2. Every time the representative responds while I am typing, the keyboard disappears and I cannot see what I have typed. I am forced to press the back button which sometimes takes me out of the chat completely - thankfully the chat is not closed and I am able to continue. 3. While typing, the side menu appears randomly. Again the keyboard and my typed message disappear. 4. When trying to share a picture(screenshot), I am not able to browse my gallery albums. This means I have to scroll through 100s or 1000s of photos. If I could browse to the screenshot album/folder, this would have been an easy task. Instead, I am forced to type out what I see as it impossible to find the picture using the phones limited options. With only the above 4 points, I find myself agitated and furious at the poorly written/designed chat feature. This really does make want to converse with FNB at all. Please fix as for the rest of the App experience I only have praise. It is a shame that the chat feature does match the rest of the quality of the app.
1 reply
Review Distribution
5 Star
3 (20%)
4 Star
0 (0%)
3 Star
1 (6.666666666666667%)
2 Star
4 (26.666666666666668%)
1 Star
7 (46.666666666666664%)