Clickatell
1.1|7 reviews
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Anonymous
1 reviews | Active since Member
16 Sept 2016, 11:39
Slow to respond and arrogant when they eventually do
<p>I needed to urgently get hold of Clickatell regarding an account query on Tuesday the 13th. You cannot phone them since they have no listed telephone numbers. you can only log a support query with their "24/7" call centre, which I did Tuesday morning. By Tuesday afternoon I haven't had any feedback and I logged a second call. My query was simple and didn't require hours of their time. By Wednseday morning I logged another three calls in the hope that anyone would phone me back. I mentioned to them that I am about to advise my client to change service providers because of their slow response. I got no reply until yesterday morning. Today I get feedback on another call in which Rhys Pamplin decides to accuse me of wasting their time with my support callls since, according to him, I got a response the day I logged the first call already? Strange that they would then decide to respond AGAIN yesterday. Your attitude won't get you anywhere Rhys. I will be sure to warn all my customers against your bad service.</p>
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Anonymous's updateReviewer Update
12 Oct 2016, 21:36I am very pleased with the way that Clickatell handled my complaint. My issue was resolved and both Rhys himself and Clickatell management contacted me to appologize. Thank you guys. I do appreciate the effort and will continue doing business with you.
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Anonymous's update12 Oct 2016, 21:36
Reviewer Update
I am very pleased with the way that Clickatell handled my complaint. My issue was resolved and both Rhys himself and Clickatell management contacted me to appologize. Thank you guys. I do appreciate the effort and will continue doing business with you.