Clicks faulty kettle ? refund policy??

I bought on the 1 May 2024, a clicks auto kettle. However this kettle is not working. My local Clicks at Boardwalk mall, Summerstrand always have a problem with it if you return a product. What can I do with this kettle that is not working? And the person who work at the refunds or exchange don't want to help me. He always have a problem. This faulty kettle is really not my mistake. Please advise me where can a I take it to return it. I bought it at Clicks Boardwalk, but with this person who work with returns I can't imagine to take it back. I contact customer support at Clicks they don't want or refuse to help me. See details as given to customer care, I forward an image of the kettle and also the till slip, at the request of Gary Erasmus | Clicks Group Complaints Resolution Team. From the 1st of May till today they can't help me. And if I took it back to Boardwalk Clicks they will test it see that it is not working and will refuse to refund me. The till slip on the back say refund policy on defective products: should any product that you purchased at a Clicks store contain any manufacturing defect, it may be returned to a Clicks store for replacement, repair or for a refund within 12 months from date of purchase provided you have the tax invoice. If the products is not up to standard it is not my fault.

Tel: 0860 254 257 | Int.: +27 (0)21 460 1009 Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. Description of observed defect: The kettle is not working Exact name of product: Clicks automatic kettle 1,7L SKU/PLU code: Bar code: 600149*****06 Model number: VPN:CAK20B Expiry date: Po/Batch number: Date of purchase: 1 May 2024 Proof of purchase Y/N: YES Store product was purchased at: Boardwalk, Summerstrand, Port Elizabeth

dates on product 11.03.2024 other code 861832 You can give my details to the supplier. I only want to return the kettle for a full refund, it is not an expensive product but I need to replace my kettle and can't wait any longer. Please see proof of payment attached