Love the product, hate the service

I have used clinique products for years, but their website and their service has me looking elsewhere. Trying to submit payment on their website is insanely difficult. I shop online regularly, I have enough funds, I have cards that are set up correctly. A few months back I had issues and their customer service reps gave me the runaround, eventually insisting that it was an issue with my bank./ I eventually figured it out for myself: my profile and my bank card had different surnames so once I made them match, all worked perfectly. They didn't seem to know that. This time round, everything matches, but I tried repeatedly, at different times of the day, to get my order confirmed before a major special offer expired. Nothing I tried worked. And of course you cannot get hold of them by any means. No email address - you must call or use live chat. The number they insist on their website is on whatsapp, does not exist on whatsapp. When you call it you're told it's out of their hours but please use live chat to prevent having to call again. Sounds helpful, right? Except the live chat tells you it's outside of operating hours so come back later. Absolutely impossible to make a purchase. Clearly not eager for business as their customer service is non-existent and they make it as difficult as possible to contact them. Sort out your website with correct information! (Oh, and this won't reach them as the business isn't claimed and there is NO EMAIL ADDRESS that can be added. What business operates without any public email address? So basically just a vent for myself.)