Bad customer service

Very poor customer service at the Clothing Junction Worcester branch. I went to the store to return a pair of shoes I had purchased. When I got to the till, I was told that the return could not be processed because the tills had already been cashed up, meaning no refund could be issued, and I was advised to come back another day.

It makes absolutely no sense that a customer should be inconvenienced and denied a refund simply because the tills are closed while the store is still operating. Why are tills being counted during trading hours if customers are still allowed inside the store? As a result, customers who need assistance are turned away.

I was especially disappointed because my time was wasted. When I asked to speak to a manager, the person counting the money claimed to be the manager and said there was nothing that could be done.

This experience was frustrating and unacceptable. Clothing Junction needs to do better by training staff on proper customer service, professionalism, and basic manners.