VT
Vuyolwethu T
Active since Dec 2022
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Sagging Mattress!
I am extremely disappointed and frustrated with both Sleepmasters and Restonic regarding my recent purchase. I ordered a Restonic bed set (Order #: 200128880). The delivery process went smoothly and there were no issues on that front. However, the problem lies with the bed set itself. The mattress is already sagging, certain areas feel as hard as a rock, and it makes an unbearable noise whenever there is movement. This is completely unacceptable, especially considering that I used my hard earned money expecting a quality product. Instead, I am left with something that feels poorly made and far below standard. This experience has been incredibly disappointing, and I honestly feel let down by both the supplier and the vendor. I would appreciate it if someone could urgently get in touch with me to resolve this matter before I am forced to escalate it further or take it to social media.
0 replies
2 months ago
Sagging Mattress
I am beyond angry and deeply disappointed with both Sleepmasters and Restonic regarding this purchase. I ordered a Restonic bed set (Order #: 200128880). Delivery was not the issue. The problem is the shocking quality of the actual bed set. How is it even possible that a brand-new mattress is already sagging it’s not even a month old? Certain areas feel like I’m sleeping on concrete, while other parts have dipped. On top of that, the noise it makes every time I move is absolutely unacceptable. This is not what anyone expects when spending their hard-earned money on what is supposed to be a quality product. I did not pay for a defective, uncomfortable, noisy mattress. I paid for a proper bed set and what I received feels substandard and poorly made. It is honestly disgraceful that a product in this condition is being sold to customers. I need someone to contact me urgently to resolve this matter. If this is not addressed immediately, I will have no choice but to escalate this further and share my experience publicly.
53 replies
2 months ago
Bad customer service
Very poor customer service at the Clothing Junction Worcester branch. I went to the store to return a pair of shoes I had purchased. When I got to the till, I was told that the return could not be processed because the tills had already been cashed up, meaning no refund could be issued, and I was advised to come back another day. It makes absolutely no sense that a customer should be inconvenienced and denied a refund simply because the tills are closed while the store is still operating. Why are tills being counted during trading hours if customers are still allowed inside the store? As a result, customers who need assistance are turned away. I was especially disappointed because my time was wasted. When I asked to speak to a manager, the person counting the money claimed to be the manager and said there was nothing that could be done. This experience was frustrating and unacceptable. Clothing Junction needs to do better by training staff on proper customer service, professionalism, and basic manners.
0 replies
40 months ago
Issue resolved
After I had a disturbing experience with one of the Ackermans stores, A kind gentlemen named Maurice, who I believe is one of the store managers at Ackermans, called me immediately after I wrote my review on hello Peter. He apologized first, which I appreciated, and then he called the Delft Ackermans and spoke with the store manager of Ackerman's Delft and a resolution was reached. I appreciate his assistance and how he resolved the problem. Not to mention Mr Mohammed, who called again to ensure that the problem had been resolved. I appreciate how you both handled the situation. A job well done!
53 replies
40 months ago
Bad customer service
Ackermans in Delft has disgusted and disappointed me. So, last week, on December 22, 2022, I purchased swimwear for my toddler son at Ackermans Canal Walk. When I get home, I try on this swimsuit on my son and it doesn't fit him, so the price tag falls off in the process. I don't think it's a big deal because I'll keep the price tag and original purchase slip. So I'm off to Delft Mall Ackermans today to return the swimwear. When I get to the till, the cashier does everything, and when it comes time to authorize, the lady who does the authorization tells me that if the price tag on the clothes is off, there will be no exchange or refund, but she will have to confirm with the manager. I'm taken aback because this is the first time I've heard this, but I keep my cool. The lady returns and informs me that she cannot refund or exchange my purchase. I request to speak with the manager. Athi, the general manager, arrives. I ask why he says they can't do the exchange. He informs me that they do not exchange children's swimwear. I inquire as to when and where it is stated in their slip that they do not exchange it. He becomes very rude and tells me that they will not exchange it and that I must return to the Ackermans where I purchased it. I'm still perplexed as to why, or perhaps there's something I'm missing with Ackermans when it comes to such items, particularly children's items! I still have the swimsuit, including the prices that were accidentally came off during the fitting process, as well as the slip Ackermans!
132 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)