Bad service

I made a purchase on the 28 of September 2025 at Leeufontein branch Limpopo to my surprise when we got home we noticed one item is missing from the plastic and it was paid for, tried calling the store several times with no luck same story with the head office and been sending please contact me enquiries but no one bothers them self to assist me , worse we stay in Pretoria and there is no possible way we can go back to the store. I am disappointed in all this experience because how do y’all put up a number that never goes through worse why would the shop assistant not pack all my items, okay it could be a mistake but why am I not getting assisted in all this