Big disappointment

What a disappointment. We have been staying at this place for the past 3 years for our anniversary. Upon arrival the atmosphere was different. Staff not as friendly as they use to be. Asked for a sandwich and was told its not breakfast time. After mentioning previous years they made us one. We realize staff is leaving and that might have been why they didnt want to make it. Website and confirmation mail about a generator and then we get told they only turn it on on demand and we only two couples so no need. Aircon in honeymoon suite not working and was told we need to wait till monday, only to discovery when we deiced to check out that the aircon has been an issue for more than a week. No contact before we arrive saying we wont have aircon or trying to find alternative solutions. Just let you stay in a room which feels like an oven! Another room was only offered after we packed our stuff. This is not a service and not what we paid for. Doors are busy falling apart, curtains is not on the rails, water taps running. What a disappointment to drive back hom at night and a special anniversary spoiled. Unfortunately, this place will not be seeing us again in the future