Club Cocomo
Claimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Club Cocomo
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTK
Tebogo K
1 reviews | Active since Jan 2020
3 Jul 2024, 17:17
Shocked
I started planning a surprise for my partner in the month of January. Paid a deposit and was told its secured. When I checked the invoice it said 2nd to the 4. So I emailed them. No response . called two different numbers no response. Finally a lady named Janet returned my call. And I explained to her to please correct my booking dated. From 1st to the 3rd in the Bahama, presidental suite, instead of 2rd to the 4th. In the month of April I mailed her again. She said everything is perfect. After traveling and ho**** back riding. I was done. Drove to our reservation spot. After waiting 10 min for someone to open the gate for us. We called reception....no answer. We called the cell number, no answer. Ring the gate bell again. Out comes a lady wiping off her lunch from her face. "Sorry we couldn't hear you. What is your reservation name." No there's nothing booked under that. Wait, what? Finally opens the gate and leads us to the reception room for another lady to assist. She response: No Cc. there's no reservation and the room you've book is fully booked. I answered and said, that it should be mine. She said, you should only arrive on the second. I showed her the emails on my phone because, they had no information on their side. She goes on to explain when her colleague made the mistake. Sitting near my partner, I looked down and said surprise. I'm sorry for messing up your birthday suprise. She told me there's nothing she can do. I was shattered. After all the planing. I came up with the idea that she should book me into which ever room they have and the next day they'll move us to the presidential. The extra money coming from the savings of down grading, will go to my spa treatment the next day. I settled my bill on that day via card payment. She agreed, never aplogiesed.just kept telling that Janet was pregnant when she was busy with my booking🤷🏼♀ The next morning we got ready for the spa. Light breakfast and It took long . My hot chocolate was only bought to me when I was about to enter the spa suite. I had to gulp it down and sleep on a full belly. The massage was defenatly the best part of this trip. I even tipped the ladies. Well done. After that we were moved to the correct suite. As beining moved the maintances team decide to follow us. They had to check which part of the room to fix. He casually explained that its always fully book so we never get a chance to maintain. I thought to myself. Why don't you close to maintain the building for the safety of its client, just 1 week for safety maintenance. We went out for dinner.when we got back DSTV is stuck on 100. Asked the receptionist about it and never got back to me. For that last night we have no DSTV. Even the heated pool was just not having it. No words can explain what I feel about this 4 stars. Its a disappoint. And needs a lot of work before newer and younger celebraties will be wowed. Tighter work ethic as well. The industry is evolving. Try keeping up with the time and trendies.
Helpful (0)
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Tebogo K
1 reviews | Active since Jan 2020
3 Jul 2024, 17:17
Shocked
I started planning a surprise for my partner in the month of January. Paid a deposit and was told its secured. When I checked the invoice it said 2nd to the 4. So I emailed them. No response . called two different numbers no response. Finally a lady named Janet returned my call. And I explained to her to please correct my booking dated. From 1st to the 3rd in the Bahama, presidental suite, instead of 2rd to the 4th. In the month of April I mailed her again. She said everything is perfect. After traveling and ho**** back riding. I was done. Drove to our reservation spot. After waiting 10 min for someone to open the gate for us. We called reception....no answer. We called the cell number, no answer. Ring the gate bell again. Out comes a lady wiping off her lunch from her face. "Sorry we couldn't hear you. What is your reservation name." No there's nothing booked under that. Wait, what? Finally opens the gate and leads us to the reception room for another lady to assist. She response: No Cc. there's no reservation and the room you've book is fully booked. I answered and said, that it should be mine. She said, you should only arrive on the second. I showed her the emails on my phone because, they had no information on their side. She goes on to explain when her colleague made the mistake. Sitting near my partner, I looked down and said surprise. I'm sorry for messing up your birthday suprise. She told me there's nothing she can do. I was shattered. After all the planing. I came up with the idea that she should book me into which ever room they have and the next day they'll move us to the presidential. The extra money coming from the savings of down grading, will go to my spa treatment the next day. I settled my bill on that day via card payment. She agreed, never aplogiesed.just kept telling that Janet was pregnant when she was busy with my booking🤷🏼♀ The next morning we got ready for the spa. Light breakfast and It took long . My hot chocolate was only bought to me when I was about to enter the spa suite. I had to gulp it down and sleep on a full belly. The massage was defenatly the best part of this trip. I even tipped the ladies. Well done. After that we were moved to the correct suite. As beining moved the maintances team decide to follow us. They had to check which part of the room to fix. He casually explained that its always fully book so we never get a chance to maintain. I thought to myself. Why don't you close to maintain the building for the safety of its client, just 1 week for safety maintenance. We went out for dinner.when we got back DSTV is stuck on 100. Asked the receptionist about it and never got back to me. For that last night we have no DSTV. Even the heated pool was just not having it. No words can explain what I feel about this 4 stars. Its a disappoint. And needs a lot of work before newer and younger celebraties will be wowed. Tighter work ethic as well. The industry is evolving. Try keeping up with the time and trendies.
0
Replies (0)BL
Bianca L
1 reviews | Active since Jan 2020
6 Oct 2023, 06:54
Excellent from check in to check out.
Excellent, absolutely enjoyed our stay. Friendly and very professional staff, Wonderful experience from check in , breakfast, massage, and ****tails to check out. Breathtaking beautiful rooms and environment. Would definitely recommend and will come again. Thank you for making our stay unforgettable.
Helpful (0)
|Replies (0)BL
Bianca L
1 reviews | Active since Jan 2020
6 Oct 2023, 06:54
Excellent from check in to check out.
Excellent, absolutely enjoyed our stay. Friendly and very professional staff, Wonderful experience from check in , breakfast, massage, and ****tails to check out. Breathtaking beautiful rooms and environment. Would definitely recommend and will come again. Thank you for making our stay unforgettable.
0
Replies (0)BS
Beverley-Ann Smit
1 reviews | Active since Jan 2020
8 Aug 2022, 17:10
very disappointing fourth stay at club cocomo
the staff were friendly and rooms and bathrooms clean. they advertise the pool is a constant 32 degrees but the water was cold and no one could swim. this was very sad for most of the guests and this is the reason we actually like to stay here. there was no stock for most of the ****tails on the menu which was very disappointing to many of the guests. thank you to the staff for trying their best
Helpful (0)
|Replies (0)BS
Beverley-Ann Smit
1 reviews | Active since Jan 2020
8 Aug 2022, 17:10
very disappointing fourth stay at club cocomo
the staff were friendly and rooms and bathrooms clean. they advertise the pool is a constant 32 degrees but the water was cold and no one could swim. this was very sad for most of the guests and this is the reason we actually like to stay here. there was no stock for most of the ****tails on the menu which was very disappointing to many of the guests. thank you to the staff for trying their best
0
Replies (0)LM
Letlhogonolo M
1 reviews | Active since Jan 2020
6 Sept 2021, 10:32
SHOUT OUT
I would like to thank the manager for such an amazing conversation and taking every clients concerns or misunderstanding very serious. I really appreciate how well you can make everything make sense. Please continue being an amazing LEADER!
Helpful (0)
|Replies (0)LM
Letlhogonolo M
1 reviews | Active since Jan 2020
6 Sept 2021, 10:32
SHOUT OUT
I would like to thank the manager for such an amazing conversation and taking every clients concerns or misunderstanding very serious. I really appreciate how well you can make everything make sense. Please continue being an amazing LEADER!
0
Replies (0)CP
Cathrine P
1 reviews | Active since Jan 2020
19 Jun 2017, 14:40
STYLISH AND ELABORATE
<p>Cocomo Guesthouse has found the winning formula - long may it continue! This stunning guesthouse reflects and manifests the work and love put in. All the important details were thought through with a load of attention to detail and on-going theme. We just LOVED the whole beach vibe and stunning decor. It indeed felt if we were on some kind of hidden tropical island paradise. The venue is Elite, upmarket and elaborate - extremely stylish. Utmost romantic jewel! Every task done well, every request done with a smile. After being all over Harties in the past, this is the best Guesthouse! The location is ideally close to everything. Their romantic packages and spa treatments is highly recommended and breakfast is divine! With our thanks and appreciation</p>
Helpful (0)
|Replies (0)CP
Cathrine P
1 reviews | Active since Jan 2020
19 Jun 2017, 14:40
STYLISH AND ELABORATE
<p>Cocomo Guesthouse has found the winning formula - long may it continue! This stunning guesthouse reflects and manifests the work and love put in. All the important details were thought through with a load of attention to detail and on-going theme. We just LOVED the whole beach vibe and stunning decor. It indeed felt if we were on some kind of hidden tropical island paradise. The venue is Elite, upmarket and elaborate - extremely stylish. Utmost romantic jewel! Every task done well, every request done with a smile. After being all over Harties in the past, this is the best Guesthouse! The location is ideally close to everything. Their romantic packages and spa treatments is highly recommended and breakfast is divine! With our thanks and appreciation</p>
0
Replies (0)NS
Nthateng S
1 reviews | Active since Jan 2020
16 Mar 2015, 08:17
Review your Staff etiquette & manners in hospitali
- Boat cruise date moved with notifying us. No calls that I missed or voicemail left to notify us of the switched dates.<br> - General unfriendliness and long faces of the staff members.<br> - No view of the dam. Long palm trees obstruct the dam, therefore don't make this a feature of your accommodation because its not<br> -.Staff chit chatting loud in the morning. We were rudely awaken by the staff generally chatting away loudly at 7am. This is one reason I will not come back or advise anyone to go to cocomo.<br> - The water from the taps is horrendous, no way is iit mentioned that it's advisable to bring your own drinking water, instead you are lured into buying they bottled water for R8 for 500ml. <br> - The spa looks nothing like whats in the pictures, it's gloomy and dark, the music was low that I couldn't really hear any of it. Not to mention the general unfriendliness of one of the ladies there. Who was pissed off because she had to stay in later to accommodate us, and this is after we had to move our time due to the boat cruise being scheduled on the same day.<br> <br> Overall experience at cocomo is 3/10. Review your Staff etiquette &
Helpful (0)
|Replies (0)NS
Nthateng S
1 reviews | Active since Jan 2020
16 Mar 2015, 08:17
Review your Staff etiquette & manners in hospitali
- Boat cruise date moved with notifying us. No calls that I missed or voicemail left to notify us of the switched dates.<br> - General unfriendliness and long faces of the staff members.<br> - No view of the dam. Long palm trees obstruct the dam, therefore don't make this a feature of your accommodation because its not<br> -.Staff chit chatting loud in the morning. We were rudely awaken by the staff generally chatting away loudly at 7am. This is one reason I will not come back or advise anyone to go to cocomo.<br> - The water from the taps is horrendous, no way is iit mentioned that it's advisable to bring your own drinking water, instead you are lured into buying they bottled water for R8 for 500ml. <br> - The spa looks nothing like whats in the pictures, it's gloomy and dark, the music was low that I couldn't really hear any of it. Not to mention the general unfriendliness of one of the ladies there. Who was pissed off because she had to stay in later to accommodate us, and this is after we had to move our time due to the boat cruise being scheduled on the same day.<br> <br> Overall experience at cocomo is 3/10. Review your Staff etiquette &
0
Replies (0)