NS
Nthateng S
Active since Aug 2012
12
Reviews
0
Industries
Reviews
12 reviews83 months ago
FNB CARD STILL NOT DELIVERED
This has to be the worst courier service I've experienced. I was supposed to get my FNB card delivered sometime this week and I'm annoyed because I still don't have my card. -Your costumer service is a joke. The agent I spoke to couldn't commit or confirm a date of delivery. So there's a delivery window of 5 days, which is seriously ridiculous for a courier company. -Call center is a joke, I had to hold on for at least 30mins before getting assisted. -I don't have my card and there is no update what so ever from DSV regarding this. Do me a favor and just deliver my card to FNB Trade Route Mall, id rather make a trip to the mall and get it from the bank than have to deal with this kind of service.
1 reply
97 months ago
Baby Birth Pre-authorisation
Wonderful dealing with pre-authorisation agent Zandile who explained everything clearly regarding my babies birth authorisation and although i was in a panic when she said my case will be reviewed for authorisation, all went well (within 24 hours) Thanks Zandile and Dr Sinazo Mtimkulu.
1 reply
116 months ago
No communication from momentum
<p>It's been almost a year now that i havent heard anything from momentum regarding the claim follower up.</p> <p>I mean even if i won't get the excess money back it would be nice to get feedback at the very least.</p> <p> </p> <p>So disaapointing from Momentum considering i've had great service with them so far.</p>
2 replies
126 months ago
My account was debited even though i paid MTN via.
I accidentally reverse the last debit order, once i got the explanation as to why the debit order went off i was then told to pay back the last installment along with a R12 fee.<br> I did so via EFT but MTN still went ahead and debited the very amount that i paid via EFT.<br> <br> Please refund me my money.<br>
2 replies
127 months ago
Debiting account after contract cancellation
I moved from contract to prepaid but my account is still being debited.<br> Please rectify this with immediate effect.
1 reply
128 months ago
CANCELLATION OF POLICY IS A FREAKEN NIGHTMARE
I'm just disappointed at Outsurance.<br> <br> Firstly you can never just call in an get a quotation, instead you are cornered into taking a policy. My policy didn't have all the extra's are asked for and the excess was almost double to what i'm currently paying at Momentum. They will give you low premiums but be careful because you will pay out of your butt come excess time.<br> I mean to replace a windscreen you will have to pay an excess of R3500, where is the sense in that.<br> I called to amend my policy and this was still not done satisfactorily.<br> Then the nightmare came when i had to cancel my policy, they make it almost impossible for you to cancel and the agents go out of their way to discredit other insurance companies. (Thats just low).<br> <br> Long story cut short always insist on a quotation if they try corner you into a policy then just simply hang up.<br> Never take a policy with Outsurnace because cancelling it is a nightmare. They will talk crap about other insurers just to keep you and you will definitely not get your R400 back.
0 replies
128 months ago
Momentum will definitely give you money back :)
I am so please with the service that i got from Louisa Jansen.<br> I called in because i felt that my premium was high and was hoping to get a discount of some sort.<br> Louisa noted that i have been a long standing client of Momentum and was pleased about that. It's so great when an insurance company acknowledges that and thanks you as well. :)<br> Maybe it's her everyday job but i felt like she went the extra mile to give me great service and i applaud her for that. <br> My premiums went down by a whopping 30%, i didn't even expect that much, but it's super awesome being with Momentum.<br> <br> You'll definitely get your \R400"back<br> <br> Thanks for an awesome service :) <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Short-Term Insurance by Hellopeter.com)</em></div> """
1 reply
133 months ago
NO FEEDBACK REGARDING CLAIM
I am so disappointed and agitated at the pace that Momentum is processing my claim. <br> This is the first time I've received such appalling service from the claims department in particular Quinton van Schalkwyk who is supposed to be processing my claim. I lodged a complaint more than two weeks ago about he's lack of response to my calls or emails. He called and I received no apology from him for he's lack of service regarding my claim. He then proceeded to arrange an inspection for me which I did the following day. <br> It's been more than a week now that I've been waiting for feedback on my claim and I haven't received any feedback what so ever. I've had enough of his pathetic service and would appreciate another consultant who is willing to assist me.<br> <br> HIGHLY DISSAPPONITED IN MOMENTUM.<br>
1 reply
137 months ago
Employees Embarrassed in Front of Costumers
The management of Mugg and Bean is pathetic, i can't believe that after having great food and service, the manager went to reprimand the waiter in full view of the costumers.<br> all i did as a customer was ask for more sweet and yes the extra sweets were excessive but i didn't take all of them, the manager realized this and threw a fit.<br> Not only is this unprofessional as a manager but its embarrassing for me and the poor waiter. How can a whole \qualified"manager throw a tantrum all because an employee gave away extra sweet. Disgusting!!! Learn how to treat your stuff right!!<br> <br> Really put off by Mugg and Bean"""
1 reply
137 months ago
Review your Staff etiquette & manners in hospitali
- Boat cruise date moved with notifying us. No calls that I missed or voicemail left to notify us of the switched dates.<br> - General unfriendliness and long faces of the staff members.<br> - No view of the dam. Long palm trees obstruct the dam, therefore don't make this a feature of your accommodation because its not<br> -.Staff chit chatting loud in the morning. We were rudely awaken by the staff generally chatting away loudly at 7am. This is one reason I will not come back or advise anyone to go to cocomo.<br> - The water from the taps is horrendous, no way is iit mentioned that it's advisable to bring your own drinking water, instead you are lured into buying they bottled water for R8 for 500ml. <br> - The spa looks nothing like whats in the pictures, it's gloomy and dark, the music was low that I couldn't really hear any of it. Not to mention the general unfriendliness of one of the ladies there. Who was pissed off because she had to stay in later to accommodate us, and this is after we had to move our time due to the boat cruise being scheduled on the same day.<br> <br> Overall experience at cocomo is 3/10. Review your Staff etiquette &
1 reply
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (75%)
1 Star
1 (8.333333333333334%)