MP
Marlize P
Active since Mar 2009
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
no service at all!!!
i am utterly disgusted by this place! the products does not accommodate well with my skin anymore. i cancelled and my package was collected early jan. i stopped my debit orders and sure as hell you guys go and take money out of my account!!! i will take this further!!!
56 replies
9 months ago
What a shock!
Purchased a vacuum online via asap. Broke within a month. The app is saying go to your nearest pnp. Arrive at Pnp Ferndale on Republic. Was told by 2 managers incl storemanager that he cant take it back. I need to go to Northgate or Cresta. Made them aware of what the app say about returns and was told its not what the app say. Call pnp cresta before waisting time to get the same answer. Was told there that they have it in stock but price increased by R500.00 and i would need to pay that!!! Wow pnp clearly think we dont know the consumer protection! When i told her its not my problem i was told she cant help and i need to find the store who send it to me! After days i called asap line and the amazing lady guided me. She was shocked that all of this happened. I went to randridge mall and Thabo assisted me with a smile and refunded me immediately! Thabo you know what customer service is and thank you!! To the other branches, maybe you can learn something from this guy and dont try and ***** our money and make us out as dumb!!!
54 replies
9 months ago
Annoyed!!!!
I wish there was an option for a NO star! Since November 2024 I had to do various tests. Every single time there are a short payment, I get the sms giving me 7 days to pay but they irritate you dialy!!!! I had various complaints with managers via phone calls - nothing!!! I am not running away with your 100.00!!!!!! Give me the change to pay within 7 days!! No freaking need to sms, call me and then my husband 1000 times!!!!!! Worst freaking service and provider ever!!!!!!!
159 replies
29 months ago
Randridge branch
Ive upgraded my mobile contract in September. Was told by the Randridge mall branch manager Tyrone that I will not pay any additional charges except a very small prorata amount. I have received my account Oct and it was over 1000.00 more. November invoice is even more than that. When I inquired this from the accounts department I was told I did an early upgrade and therefore payment for 2 phones. I explained the situation but nobody assist me. Went back to the branch and was again informed by the same manager that its billing department that messed up and he will sort it out. After 5 days of waiting for a call, I phoned the branch and was informed the manager resigned and did not return back. Now my debit order went off yet again with the wrong amount. This is the worst service I ever received in over 20 years with MTN. I guess my only solution is to go open a case at the police for theft!!!!
0 replies
38 months ago
Big disappointment
What a disappointment. We have been staying at this place for the past 3 years for our anniversary. Upon arrival the atmosphere was different. Staff not as friendly as they use to be. Asked for a sandwich and was told its not breakfast time. After mentioning previous years they made us one. We realize staff is leaving and that might have been why they didnt want to make it. Website and confirmation mail about a generator and then we get told they only turn it on on demand and we only two couples so no need. Aircon in honeymoon suite not working and was told we need to wait till monday, only to discovery when we deiced to check out that the aircon has been an issue for more than a week. No contact before we arrive saying we wont have aircon or trying to find alternative solutions. Just let you stay in a room which feels like an oven! Another room was only offered after we packed our stuff. This is not a service and not what we paid for. Doors are busy falling apart, curtains is not on the rails, water taps running. What a disappointment to drive back hom at night and a special anniversary spoiled. Unfortunately, this place will not be seeing us again in the future
56 replies
40 months ago
Worst service ever!!!
We purchased a Samsung tv from the Strubensvalley,Jhb branch. After 3 weeks our tv was faulty. Since the 11th of Dec I have been in contact with the branch trying to resolve this. I had to do all the work dealing with Samsung directly. Long story short Samsung approved a new tv on 20 Dec and we still waiting on the branch. I tried calling Mr Govender since 16 Dec. Finally spoke to him today and he blames his staff for not getting messages. They made me now 2 days sitting at home as they promised a new tv to be delivered and Im still waiting. We also called head office trying to resolve this. This is the worst service I have ever received in my life! What happened to client care???
0 replies
98 months ago
Cancellation of Line and ADSL - No Service
I am moving house and need to cancel my Telkom Line and ADSL. On the 5th of March 2018, I emailed my cancellation form through to give my 20 business day notice. My Telkom line was suppose to be cancelled on the 31st of March 2018. I called about 2 weeks after my notice was emailed and was informed that my notice was not yet on the system and was asked to email the notice again to the consultant on the other line (which I did). She promised me that she will ensure that this is emailed AGAIN to the cancellations department and just to make sure they have received it. Last week 28 March 2018, I called to just confirm that this will be done on 31 March 2018. I was informed its not 20 business days BUT 21 BUSINESS days. This is however not what the cancellation form states in point number 5. I was informed by the consultant that the line will be cancelled by the 1st of April. Surprise surprise!!!! Line is still active!!!!!!!!!!! I called again this morning 4 April to be asked again to email the cancellation form, as my cancellation is still not on the system. The email adress provided to me is NOT ACTIVE! AMAZING!!!!!! I was again forced to call Telkom again. Just to be told AGAIN TO EMAIL THE FORM AS THIS IS NOT LOADED YET. I asked the lady how long this will take, as I am moving out of my house in 2 weeks and another Tenant will move in. I got an answer saying "they cant give me a time period, but if I call next weekend we can look at it again?????? ***!!!!!!!!!!! I gave my notice period in time. I followed up a couple of times and without any success. I did my part of the agreement by giving notice and by following up and by emailing these documents over and over and over. TELKOM, please take note of the following: I WILL NOT CALL YOU AGAIN! IF THIS LINE IS NOT OF BY FRIDAY, 6 APRIL 2018 AT 17H00, I WILL CUT THE TELEPHONE LINE WITH A KNIFE. AND MOST IMPORTANT TO NOTE IS THAT YOU WILL NOT GET ANY PAYMENT FROM ME.!!! I paid my account up to date as per the cancellation period on 31 March 2018. I have also always paid my account before the due date. YOU COMPLAIN ABOUT DEBT AND PEOPLE NOT PAYING AND THIS IS WHY IT IS HAPPENING! YOU DONT DO YOUR PART OF AN AGREEMENT!
106 replies
101 months ago
No Delivery, No Answers
I have ordered last week Wednesday. My order was suppose to be delivered to me on Friday, 15 December 2017. I have still not received my order!!!!!! I have made various telephone calls on Friday, and was informed they will deliver before 5pm. The status on my tracking on the website changed on Thursday, 14 December 2017 to shipped to courier. This morning I arrived at the office and still no delivery. After another set of various calls and emails, I still have no answers or delivery!!!!!!! I order these for client gifts! When you call the call centre all they say is they will email the warehouse. And still nothing! How is it possible for a big online company NOT TO HAVE A TELEPHONE IN THE WAREHOUSE???????????? They even tried to blame it on the courier company saying that the order is with them, which is not the case!!!!! This is ridiculous! Oh and wait, another "great" service of Takealot is that they do not have an email address for complaints and/or a complaints department with a contact number! You call the call centre and then you need to email the consultant your complain????? WOW, awesome service!!!! Best online company ever????????
0 replies
130 months ago
Awesome Service
What a great service and friendly and helpful person you are Lalisha Munien!!! I would like to thank you for your awesome service. I did an upgrade on my one contract on Wednesday afternoon, 19 August 2015 and the normal procedure and delivery takes up to 5 working day. I've got this upgrade for my niece as a gift and asked if there is any possibility to get the phone before 5pm on Friday, 21 August (as I was traveling to get the phone to her). I have received my phone the next morning. You did go out of your way to make a little girl feel very special to have her gift in time. Thank you so much. Your supervisor and the whole of MTN could be very proud to have you as a employee. Well done! This is the reason why I will never move my account with MTN. Again, thank you for your amazing service! <br> <br> <br>
75 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)