Overrated no value for money, place not as what is advertised

this place is overrated , pool is not 32 degrees as advertised it was ice cold when I arrived. Owner not willing to fairly compensate, I enquired about heated pool before arriving no mention was made to me that pool under maintenance had I known I would of booked elsewhere, wasted my petrol and time going to that place where dogs bark and disturbs ones sleep, bedding/bed terrible inside rooms needs revamp, insects. mosquitos during winter appalling. This is definitely not a 4 star guest house, stars needs to be removed. Owner of place has no customer service experience at all, rude as ever