PN
Prema N
Active since Jul 2015
10
Reviews
0
Industries
Reviews
10 reviews82 months ago
Overrated no value for money, place not as what is advertised
this place is overrated , pool is not 32 degrees as advertised it was ice cold when I arrived. Owner not willing to fairly compensate, I enquired about heated pool before arriving no mention was made to me that pool under maintenance had I known I would of booked elsewhere, wasted my petrol and time going to that place where dogs bark and disturbs ones sleep, bedding/bed terrible inside rooms needs revamp, insects. mosquitos during winter appalling. This is definitely not a 4 star guest house, stars needs to be removed. Owner of place has no customer service experience at all, rude as ever
56 replies
88 months ago
BAD SERVICE AT THE GYM
Recent experience at the gym was pathetic 1stly to get kicked out of the pool rudely as a class was about to begin 2ndly to get spoken to in front of other people regarding wetting the floor. The cleaning lady was so rude to my daughter and I as she got out of the pool to use the bathroom and her concern was wetting the floor. I explained to her that the toilet near the shower was not flushing hence I had to use the other toilets. Yesterday when I went to the gym with my daughter to swim my daughter asked me if she could go to the toilet I took her out of the water and took her to the nearby toilet that I had to use but this time the toilet was used by someone else, there is only one cubicle of toilet by the shower hence I had to use the other toilet, the floor got wet and I apologised to the cleaning lady saying that the other toilet was locked she told me I needed to wait, I responded to say how can I wait when my daughter urgently needed to use the toilet? can you believe her response. She then sent a manager to confront me in front of other people saying that I should dry myself off and my daughter before I go how can I do this if my daughter urgently needs to use the toilet. I understand that for the safety of other members but then the cleaning lady should be on board to wipe the floor. They all have attitude and more worried about doing double work instead of accommodating the customers. How can you have 1 toilet by the shower you then need 2 or more in case the one is being used, what do you do if your child needs to go urgently unfortunately the floor would get wet, then go and wipe it up for goodness sake, how can you tell me to let my child wait until the other person comes out of the toilet. The toilet was still in use for 1/2 and hour and you expect my child to hold it in???? pathetic service and covering up for the cleaning lady...
0 replies
88 months ago
Bad service, poor workmanship, poor quailty of work
I cannot believe the service and response that I received from the Director of the company. I complained to the director Annemari Adamson about my sink falling down and causing water damage to the back cupboard. Micha Kitchen (Annemari Adamson) the director sent me a quote to repair my cupboard of R2500.00 WITHOUT sending someone out to see the damage. How can a director send you a quote without seeing the damage? this is with assumption that the quote was sent I was appalled when I received this. E-mails were flying up and down but as a director not seeing the clients view is unacceptable. Her response was that my unit was 5years old and the damage was caused due the extensive water damage this is a brand new complex I own the place I have been there for 3 years the damage is recent the wood rotting is due to the sink falling down. The service received from them is pathetic and always covering up for the company. Her response 'Considering that Micah Kitchens installs thousands of kitchens per year, and have done so for the past 32 years, 5 x bad reviews over the past 32 years ' the FACT that you got bad reviews shows how the quality and service is. I guess they going to respond and sugar coat the entire ordeal to make it seem as if it is the clients fault, so typical.
105 replies
93 months ago
VERY BAD SERVICE RECEIVED BY FNB
Service pathetic very bad service received from FNB Call centre agent did not advise me on costs regarding history statements the conversation as listened to the recordings with Manager at FNB the Glen Mark Roshkin as he also confirmed what he heard what the call centre agent said that he can assist however I will be charged but if I do online mentioned no charges and navigated me through the process not knowing I had been charged per transactions as nothing was mentioned to me about any charges had I known I would of not accessed the history statements as I have it on my gmail account but was easier online. FNB charged me with R27.00 per transaction which was 44 transactions in total this then depleted my funds in my account FNB then charged me R240.00 for insufficient funds . I then called to query this spoke to a so called 'manager' Ivan Njali which was unhelpful and not at all considering my query refund was refused and he advised that I should log a query with care@fnb not willing to assist me further Mark Roshkin advised me that Ivan was not a manager but just a normal premier consultant and Syabonga Motha was the manager I was stunned to think that I was lied to by Ivan Njali as I asked him can I speak to someone higher he said he is the highest person and he is the manager, can a person lie to a customer? I was appalled. I then logged a complaint on Hello Peter then only did I get a response and a call logged with ********** What a complete nightmare dealing with this e-mail complaint query call logged 20/07/2018 with ref. ********** acknowledgement e-mail received, e-mail read by one of the consultants no response then 24/07/18 lady calls me Semakaleng to advise me that FNB charged me the incorrect amount should of been R7.00 and they will get the funds reversed. They refused to refund me the total amount due to call centre agent negligence not advising me of costs and refused to credit me the R240.00 amount due to there negligence of depleting my funds. I then logged another complaint on hello peter ********** I continuously e-mail the care@fnb but no response sent e-mail 31/07/18 e-mail read no response another e-mail 03/08 no response another e-mail 07/08 no response leaving messages as well called again on the 08/08 left message no response on the 14/08 Semakaleng advised she has escalated tto business but no response from then she then said she will talk to manager to reverse the amount of R240.00 which depleted my funds. 15/08 she managed to get the R240.00 reversed however not the R308.00 which was the 44 trans that was billed to me due to agent fault. I cannot believe how FNB staff can lie and not take accountability and me being a premier client for so long I am appalled by the service received regarding my query and would not recommend FNB. I am the customer having to keep on following up on a query which is unacceptable and not completely resolved.
53 replies
94 months ago
Pathetic service unbelievable
I logged a query with FNB Ref ********** on the 20th July 2018 for reversals of funds which I was unaware of due to call agents fault to date I have not received feedback they depleted my funds in my account and still charging me fee as insufficient funds and has still not refunded me, They have charged me incorrect statement fees and now not refunding me. I am a PREMIER CLIENT but has been treated as if I don`t exist with no feedback...what kind of service is this????? pathetic for FNB.
53 replies
94 months ago
FNB - Charges refusing refund due to call centre fault
Have been banking with FNB for a while now the service I received recently was very unprofessional I was not made aware of any charges when speaking to the call centre consultant , FNB depleted my funds and now refusing to refund me for their mistake made ny the agent. The manager involved Ivan Njali is not willing to listen to my side only that he cannot assist me further and will not refund my money due to call centre error. Please can someone in a higher position call contact me so that I can deal with
106 replies
107 months ago
BAD SERVICE - NO FEEDBACK RECEIVED SINCE 23RD MAY 2017
<p>Last year Novemner 2016 I logged chargebacks regarding deductions that i was not aware of I have been refunded the amount once whilst investigations occured. The invetigations only happened recently in MAY 2017. I was sent an e-mail with attachment regarding who the merchant was, I ackowledged that I did know the merchant however on displaying on the credit card statement one would not know who this was as name of company was not printed on. I have been deducted twice with the amount from 2 different agents, when i e-mail to advise why the 2 deductions taken off and if proof can be sent the agents reads my e-mails (read receipt) but do not respond. I have asked numerous times for someone to contact me and no one does. This is pathetic service received from STANDARD BANK, considering i am a well paying client and have a exceptionally good record. The 2 agents that i have been dealing with is ********** ********** (Lorilee Edwards & Julia Kelabetso) I would really appreciate if the manager of the credit card division can call me urgently to sort this matter out. my cell is ********** 715 ..my i.d. ********** 147088 - unhappy client - PREMA NAIDOO</p>
112 replies
110 months ago
Cancelled my gym membership and Doctors note given that i could not do sports
<p>I have been with Discovery gym vitality since 2010 have always kept my visits until Feb 2017 when i fell ill and could not attend gym, they advised me as long as i have a Dr note my membership will not be cancelled. I have provided them with my Drs note and they still cancelled my membership stating that i needed to provide a Drs note at least for 6 weeks which i was unaware of. The manager that called me requested that i get another Drs note with the balance of the days and stating my diagnosis which is of a personal nature. I only needed 2 more visits and they cancel my gym membership and i have been with them since 2010 and now they want me to pay 50% of the fee, this is ridiculous trying to make money off members yet i was sick??? I need this matter sorted and the senior manager of vitality to contact me regarding this cancellation. Vitality no. 1 024 534 339 - i.d. ********** 147088 - The manager that called me 16th March 2017 has still not gotten back to me with her details, what kind of service is this???</p> <p> </p>
56 replies
126 months ago
BED MITES
Hygiene of the hotel unacceptable, I booked in the weekend of the 20th November, when I left I picked up bed mites, i had an awful experience and suffered for almost a week whereby I did not go to work because of this. The hotel itself had coakroaches and the overall experience was not good. We were not notified prior to arriving that we needed to pay upfront for practically everything in cash no cards accpeted , for room service, breakfast, laundry etc. this could not be billed to our room? We also had to attend a wedding on the Saturday when we arrived at the hotel to take a shower there was not towels, after calling like 3 times still no towels, we eventually landed up late for the wedding. There was no spare towels at all this was after cleaning our room. The kitchen also did not have a microwave so we could not heat our tea/milk. We also could not get spare pillows for the room, the sleeper couch had no pillows. Service pathetic for a Sun International. The management of the hotel Letlhogonolo Pilane not taking my incident serious, hygienne is of utmost importance, having bed mites is the most horrible experience ever, all over my body.. disgusting
75 replies
131 months ago
Claim still not paid since 21st March 2015
Burgulary occurred 21st March 2015 I was overseas returned early at my own costs as Natalie Holford was not answering my e-mails and not been of assistance got back to sort out claim as my door was also still not fixed, the inconvenience was unreal and Hollard was just not coming to the party. Upon my return I am still awaiting feedback from the claims department keep on calling Patricia Molefe for feedback and e-mailing no response. Hollard are now coming up with stories that I am underinsured a survey was conducted which was totally incorrect this being after the breakin I have asked how they came up with this advised they work on a formula I still have not received proof of this, they also advised that the reason the survey was done was because I could not provide proof of ownership I have sent them all the receipts I ahd plus photos was given of proof. I am still unsure why they not paying me what I am claiming for I am hearing different stories.
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
8 (80%)