VERY DISSAPPOINTED IN BMW CLUB MOTORS

I took my car for service on 15 February 2018 for service. Today it is 23 February 2018 and my car is still with them. I get a promise on a daily basis that I will get my car the following morning and that never happens. Nobody calls to give me an update of what is happening to my car. They always wait for me to call. Yesterday, 22 Feb 2018 I went to the dealer and they promised that I will get my car today and they will call me in the morning to tell me the progress. Until now, 13H43, no one has called. I'm already used to this meaning I'm not getting my car today. I struggle a lot in terms of transport to work and to take my daugter to school. It is very dangerous for me to be travelling with a laptop downtown. I arrive home late and my daughter is always late at school due to relying on public transport. I explained this to the dealer and they told me they do not have any means of transport to assist me with.