BMW bad service and unprofessional, terrible workmanship

<p>How is it that THEE reputable brand BMW can provide their customers with such pathetic service? I was in car accident on the 2nd January this year, and because BMW only allow BMW to fix their cars, I only received my “fixed” car 5 weeks later. Any other panel beater off the street could’ve done a better job on my car. Twice I went to collect my car, and twice I had to leave without my car. Clubmotors Randburg supposedly does all checks and quality assurance before calling customers to collect their vehicles, but upon simple inspection by me, I don’t see how the car passed, or are the standards at BMW just that low now? 5 weeks for a new exhaust and a few scratches, when I was promised 10 working days after all parts were received. After insisting they now deliver my car to me after messing me around for over a month, they deliver my car with the front and back BMW emblems on skew. The very thing that’s supposed to say “Sheer Driving Pleasure” and it’s not on properly. And no one there noticed this?? Not to mention that when my car went in, it had all it’s badging, when I got it back, it had been stripped of it all. Nevermind the paint splashes left on my back window and the horrible touch ups that looked like tipex. This is the ****ty, unprofessional workmanship and service I’m paying for?? Am I not supposed to be paying for a “premium” brand?? My car sounds like a piece of s**** with all the rattling, and to top it off, Clubmotors couldn’t even connect my battery properly, which I found out a week later when my car just wouldn’t start and I was once again left stranded. Amateur, unprofessional and disgusting. This is what I’ve come to think of BMW service. I drove an Audi before this, and am I sorry I ever left them to be treated like this. When I reported this to BMW SA, all they did was give me a case number and tell me they’d contact me in 24 hours. It’s been 8 days and I’ve still heard nothing. This whole experience has been shocking to say the least. BMW – you should be ashamed. That’s how I feel when I get into my car now.</p>