CM
Caitlyn M
Active since May 2013
3
Reviews
0
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Reviews
3 reviews42 months ago
Mr Price delivers wrong item and refuses to action any corrective procedures
I placed an order online and when I received my order, the completely wrong thing was delivered. When I emailed the helpline, the support rep, Ntsika Nonqona informed me that I need to go to a store to exchange the wrong item. I then questioned why I was the one to be inconvenienced by going to a store (which I don’t even know if they will have the item in stock) if I paid for delivery and the error of the wrong thing being delivered was not my fault. Ntsika then proceeded to flag the query as resolved without responding to me. I have been following up in this query for 5 days with no response. All other online stores offer free deliver over a certain amount and free collection of exchanges. But with Mr Price, I pay for delivery of the wrong item and I’m expected to go out and find a store that has the item I want? Where is the convenience that should come with online shopping?? The service I have received has been disgusting to say the least and I am very disappointed with this. If you’re not going to follow through on what you advertise then you shouldn’t offer it.
0 replies
111 months ago
BMW bad service and unprofessional, terrible workmanship
<p>How is it that THEE reputable brand BMW can provide their customers with such pathetic service? I was in car accident on the 2nd January this year, and because BMW only allow BMW to fix their cars, I only received my “fixed” car 5 weeks later. Any other panel beater off the street could’ve done a better job on my car. Twice I went to collect my car, and twice I had to leave without my car. Clubmotors Randburg supposedly does all checks and quality assurance before calling customers to collect their vehicles, but upon simple inspection by me, I don’t see how the car passed, or are the standards at BMW just that low now? 5 weeks for a new exhaust and a few scratches, when I was promised 10 working days after all parts were received. After insisting they now deliver my car to me after messing me around for over a month, they deliver my car with the front and back BMW emblems on skew. The very thing that’s supposed to say “Sheer Driving Pleasure” and it’s not on properly. And no one there noticed this?? Not to mention that when my car went in, it had all it’s badging, when I got it back, it had been stripped of it all. Nevermind the paint splashes left on my back window and the horrible touch ups that looked like tipex. This is the ****ty, unprofessional workmanship and service I’m paying for?? Am I not supposed to be paying for a “premium” brand?? My car sounds like a piece of s**** with all the rattling, and to top it off, Clubmotors couldn’t even connect my battery properly, which I found out a week later when my car just wouldn’t start and I was once again left stranded. Amateur, unprofessional and disgusting. This is what I’ve come to think of BMW service. I drove an Audi before this, and am I sorry I ever left them to be treated like this. When I reported this to BMW SA, all they did was give me a case number and tell me they’d contact me in 24 hours. It’s been 8 days and I’ve still heard nothing. This whole experience has been shocking to say the least. BMW – you should be ashamed. That’s how I feel when I get into my car now.</p>
0 replies
120 months ago
Daylight robbery and unethical business practices by MTN
<p>I am trully disgusted with MTN's pathetic service and lack of integrity. I have a data contract with MTN, that when it came time to upgrade, they did not notify me about my pending upgrade or contract coming to an end, they simply upgraded my contract for me, without my knowledge. Not only did they upgrade my contract, they changed my DATA contract to a voice line contract, at double the price, and proceeded to debit my account with this amount without my permission. Upon contacting the call centre, and eventually getting through after days of trying (due to the strike) I got put through to a very un-helpful, un-sympathetic N Sithebe who simply told me to draw up an affidavit and send it to her. I did this and received no confirmation of receipt. I included instructions to cancel my contract and debit order in this email. The only response i ever received was on Twitter and all they ever told me was that they'd get back to me. This was at the beginning of Feb. It is now almost June, and MTN has debited my account once again and i have received no feedback or explanation of your unethical practices, or refund. You are a bunch of crooks and you should be ashamed of how you conduct business. How many other loyal customers have you done this to?? Do you take pride in stealing from people??</p>
106 replies
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