Sales people don't keep promises after sale

I bought a second hand BMW 320d from club motors.<br> The hand brake is not working.<br> I notified Bongani about it.<br> He said he would arrange to get it fixed.<br> I also queried about my license disc.<br> This will be the second week that I am driving the car without a disc.<br> He did contact me and said my disc should be ready by Monday at 1:00pm and that he would call to confirm.<br> I did not receive any call and when I call him back today he stated that I said I would call him.<br> I said no such thing neither did I promise to come through.<br> I was expecting a call to confirm that the disc has arrived.<br> I called to say I would come today but unfortunately they cannot sort my car out today. <br> I reported this fault a week ago but I guess my car does not get preference because it is out of warranty.<br> Also while I was still talking to Bongani he hung up the phone on me.<br> Now I am not sure if this is normal but I can say that this is not my first car and I have had excellent service from other car dealers including Audi Boksburg, from which i bought a car just 6months ago.<br> <br> I always loved the BMW Brand but I must say I am utterly disgusted and disappointed in the after sales service I have receive