CMH Eastrand
2.2|13 reviews
CM
Cyril M
1 reviews | Active since Member
04 Aug 2025, 10:20
Worse Customer Service
I am writing this review as a highly frustrated customer. I have been servicing my vehicle at CMH East Rand, and unfortunately, this has been the worst customer service experience I have encountered to date.
I dropped off my car at the CMH workshop on 11 July due to suspected compression issues. I received only one call informing me that the engine would need to be replaced. However, I was never provided with an official mechanic's report. Instead, I was advised to remain patient while the dealership compiled the report and submitted it to my warranty insurer, MFC, to initiate the claims process.
It has now been over four weeks, and I have yet to receive any meaningful update. I have had to initiate contact myself each week, rather than receiving courtesy calls or proactive communication from the dealership. This lack of transparency and customer engagement is extremely disappointing.
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Cyril M's updateReviewer Update
23 Oct 2025, 10:33 It has now been over three months, yet the unacceptable service and lack of professionalism from CMH East Rand persist.
The only update I have received regarding my car was a forwarded email from the factory indicating a new ETA of 11 November for my engine—with no apology, no accountability, and not even a courtesy call from their team.
The only update I have received regarding my car was a forwarded email from the factory indicating a new ETA of 11 November for my engine—with no apology, no accountability, and not even a courtesy call from their team.
CM
Cyril M's update23 Oct 2025, 10:33
Reviewer Update
It has now been over three months, yet the unacceptable service and lack of professionalism from CMH East Rand persist.
The only update I have received regarding my car was a forwarded email from the factory indicating a new ETA of 11 November for my engine—with no apology, no accountability, and not even a courtesy call from their team.
The only update I have received regarding my car was a forwarded email from the factory indicating a new ETA of 11 November for my engine—with no apology, no accountability, and not even a courtesy call from their team.