CM
Cyril M
Active since Oct 2020
6
Reviews
0
Industries
Reviews
6 reviews8 months ago
Worse Customer Service
I am writing this review as a highly frustrated customer. I have been servicing my vehicle at CMH East Rand, and unfortunately, this has been the worst customer service experience I have encountered to date. I dropped off my car at the CMH workshop on 11 July due to suspected compression issues. I received only one call informing me that the engine would need to be replaced. However, I was never provided with an official mechanic's report. Instead, I was advised to remain patient while the dealership compiled the report and submitted it to my warranty insurer, MFC, to initiate the claims process. It has now been over four weeks, and I have yet to receive any meaningful update. I have had to initiate contact myself each week, rather than receiving courtesy calls or proactive communication from the dealership. This lack of transparency and customer engagement is extremely disappointing.
53 replies
16 months ago
Unhappy Edgars VIP Club Member
I have maintained my edgars account for over 15 years, have never skipped a payment and last Friday the 06th of December I tried purchasing movie tickets using my Edgars VIP Club benefit and to my suprise I could not complete the transaction. I called the Edgars Club Benefit call centre and was told all was in order with my account and was referred to the Edgars Club benefit call centre which told me my account was suspended. I spent the entire day being sent from one call centre to another, I decide to go to the Eastgate shop and the lady from the club desk could not assist and advised me to come back the next day which did not make sense. My edgars account number is 7000100100206705865 and just received my December statement that reflects that I have been billed a R129 Club VIP fee
0 replies
45 months ago
Hollard Funeral Policy 11063717
This has been the worst experience ever and what made it worse was the timing, my uncle sadly passed on and I called the Hollard call centre on the 02nd of August and was advised to submit all the documents. On the 03rd of August I submitted all the documents under the policy number 11063717 and receive an automatic acknowledgement that the email was received and would be contacted after 48hrs. It's been over a week and I have called everyday from the 05th of August and I am told that the documents were received but the claim has not been captured. I even sent a complaint to their complaints department but no luck. I am very disappointed with this service and no one has even bothered to even call me but when they are running marketing campaigns they find it easy to call strangers and try to recruit new clients
402 replies
52 months ago
Urbanbeast Order #1052
I purchased an item with order no #1052 on the 18th December 2021. I am yet to receive the item and I have sent numerous emails to this email address intouchurbanbeast@gmail.com and I have also follow up on messenger but no luck. There is no contact number on their website so I am out of options now
0 replies
52 months ago
Urban Beast Transaction
I purchase an Item on the Urban beast website worth of R1500 with order no #1052. The transaction was done on the 18th December and to date I have not received the item. I sent numerous email to this email - intouchurbanbeast@gmail.com to follow up and have not even received an acknowledgement of the email. I also tried their messenger option on facebook but no luck
0 replies
67 months ago
Nedbank Ten Service Centre
This has been my worse experience ever dealing with the Nedbank Ten Service Centre partnered with old mutual, I've had an investment plan with old mutual for over 10 years now and on Monday - 05th October I submitted a withdrawal request by completing all the required paperwork and the payout process usually take 4-5 working days and it has been almost 2 weeks with no update, I have been sending emails and even call their call centre with no joy, the service centre does not even have the decency to acknowledge my emails or even get a return courtesy call. I am made to beg for my own money and I even sent an email to their complaints department but no reply Worse service ever
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)