Disappointing service

Extremely Disappointed with CMH Hatfield Ford – Defective Vehicle and Poor Customer Service

I regret to share my extremely disappointing experience with CMH Hatfield Ford. After purchasing a car from their dealership and had the car for six days , I’ve already encountered a significant issue with the vehicle’s touch screen radio.

The radio, which is an essential feature of the car, simply stopped working after only a week of ownership. This is not due to any misuse or mishandling on our part — the radio just failed. Given that it is a high-end feature, it would be very expensive to replace, which makes the situation even more frustrating.

When we contacted Hatfield Ford to resolve the issue, we were told that they would not cover the repair, despite the fact that we’ve barely had the car for a week. The dealership’s refusal to fix or address the issue is not only unreasonable but also completely unfair. The entire situation has been incredibly disappointing, especially since we trusted Hatfield Ford to provide us with a quality vehicle.

It is completely unacceptable to purchase a car and have it malfunction so soon after delivery, and for the dealership to refuse to take responsibility is appalling. I expected much better service and accountability from a company that claims to prioritize customer satisfaction. Sadly, this has been a terrible experience, and I would caution anyone considering doing business with CMH Hatfield Ford.

I truly hope that other customers don’t face similar issues, and I’ll certainly be rethinking any future dealings with them.