Appalling service

I’d like to express my level of dissatisfaction at the service I got at Ford Kempster Umngeni (Durban).On 3/06/2020 I called in to book my car for repairs I was then told that the only available slot I could bring in my car was Friday 12/06/2020. I bought in the car at 06:45. At 13:25 I was called by a gentleman by the name of Vikash who let me know that the aircon needed repairing and that the service provider could only attend to the car on Monday 15/06/2020.

On Monday I called him at 15:30 to find out what the update was only for him to tell me that he was about to call me and let me know the supposed update. I called again today at 14:00 to find out the latest only for him again to tell me that the car still is not ready. I have let Vikash know that this is a work car and is needed to do work purposes. And how I cannot accept any more of his excuses especially considering how uncooperative he has been through this process. I have asked for a courtesy car in the meantime for Fords inconsiderate inconvenience. Only to be told that there isn’t one.

Vikash then transferred me to the service manager. Who did not bother to answer his fone. I find this behaviour from Ford highly unproffesional and extremely inconderite. Also bear in mind that this car is still under warranty.

I have sent an email today, to ask for assist from their head office only to be sent an email being told that my issue will be dealt with on Monday. I then proceeded to call the head office who refused to transfer me to the manager. And told me my issue was still being processed and will only be dealth with on Monday.

Seems like everything from Ford is useless their people and their cars included. Appalling service, the absolute worst.

Yours Faithfully Mhleli Luthuli