Ford Kempster Umgeni - Terrible Customer Service

For the past 3 years, I have had terrible service and communication breakdowns with this dealership with regards to services of vehicles. They had improved slightly in 2018, but have now seen a severe dip yet again.

The most problematic issues is trying to get through to relevant individuals over the phone. The phones constantly ring and when answered by the helpful receptionist, bookings or their service managers either never pick up, or there systems are not loading and they cut the call. I have the call cut on me on numerous occasions. They will never see support from me again.

On their actual services and workmanship, I have had issues with window tints which took several attempts to be rectified as well as terrible care for the cars. (Window squeeks would have the oils and lubricants dripping down my door panels, and the car itself should be terribly dirty inside which they would then need to re-clean. Clearly something needs to be done in that dealership to get the staff working more efficiently and to be more customer centric, whom ofcourse are the people keeping them afloat.