********** experience. Avoid CMH at all costs.

********** experience. Avoid at all costs.

I booked my Volvo XC90 T8 Hybrid (top of the range) in for a service at CMH Volvo Fourways and was initially advised this would be a 1-day service. At booking, this changed to 2 days, which was already inconvenient but manageable.

On day two, I was told the vehicle was almost complete and was about to go into the wash bay. Based on this, I arranged to collect the car before close of business, as my family and I were leaving early the next morning for our Christmas holiday.

While I was already on my way to the dealership, I was suddenly informed that the service had not been completed. The reason? The only tool they had for this service in their large Volvo workshop had broken, and they would only be able to borrow another tool the following week from another dealership.

This was now Friday afternoon, the start of the Christmas holiday, and their failure meant:

I could not travel with my family 3 days of my family holiday were completely wasted My vehicle was stranded due to their lack of planning and basic business continuity Despite this being entirely their fault:

The service advisor Amisha refused to offer a loan vehicle

The response was essentially “sorry, we can’t help”

No empathy, no ownership, no solution

On Monday, I had to personally call the dealership, as no one bothered to proactively contact me. I spoke to the service manager Corne (who clearly had no service or customer centricitiy training) and received the same dismissive, uncaring attitude. Not once did anyone offer:

To pick me up To provide updates To acknowledge the inconvenience caused

When I finally collected the car, I raised the issue of compensation. My service cost R35,000, yet I had lost 3 days of my family vacation, which is worth far more than that. The response from the manager Corne was a shrug and an attitude that made it clear my time, my family, and the disruption meant nothing to them.

The discount offered was negligible and insulting, showing a complete lack of:

Customer centricity Accountability Ethics Professionalism

I have dealt with other Volvo dealerships and never experienced anything like this. This was my first and last interaction with CMH Volvo Fourways, and it was an absolute disaster.

Poor communication. Poor planning. No accountability. No empathy. “No car” attitude.

If you value your time, your money, or basic respect as a customer — avoid CMH Volvo Fourways , South Africa at all costs. I have now had 4 Volvos and this experience has left a nasty taste in my mouth and might not Choose Volvo in the future.