CK
Charlie K
Active since Feb 2010
24
Reviews
0
Industries
Reviews
24 reviews4 months ago
********** experience. Avoid CMH at all costs.
********** experience. Avoid at all costs. I booked my Volvo XC90 T8 Hybrid (top of the range) in for a service at CMH Volvo Fourways and was initially advised this would be a 1-day service. At booking, this changed to 2 days, which was already inconvenient but manageable. On day two, I was told the vehicle was almost complete and was about to go into the wash bay. Based on this, I arranged to collect the car before close of business, as my family and I were leaving early the next morning for our Christmas holiday. While I was already on my way to the dealership, I was suddenly informed that the service had not been completed. The reason? The only tool they had for this service in their large Volvo workshop had broken, and they would only be able to borrow another tool the following week from another dealership. This was now Friday afternoon, the start of the Christmas holiday, and their failure meant: I could not travel with my family 3 days of my family holiday were completely wasted My vehicle was stranded due to their lack of planning and basic business continuity Despite this being entirely their fault: The service advisor Amisha refused to offer a loan vehicle The response was essentially “sorry, we can’t help” No empathy, no ownership, no solution On Monday, I had to personally call the dealership, as no one bothered to proactively contact me. I spoke to the service manager Corne (who clearly had no service or customer centricitiy training) and received the same dismissive, uncaring attitude. Not once did anyone offer: To pick me up To provide updates To acknowledge the inconvenience caused When I finally collected the car, I raised the issue of compensation. My service cost R35,000, yet I had lost 3 days of my family vacation, which is worth far more than that. The response from the manager Corne was a shrug and an attitude that made it clear my time, my family, and the disruption meant nothing to them. The discount offered was negligible and insulting, showing a complete lack of: Customer centricity Accountability Ethics Professionalism I have dealt with other Volvo dealerships and never experienced anything like this. This was my first and last interaction with CMH Volvo Fourways, and it was an absolute disaster. Poor communication. Poor planning. No accountability. No empathy. “No car” attitude. If you value your time, your money, or basic respect as a customer — avoid CMH Volvo Fourways , South Africa at all costs. I have now had 4 Volvos and this experience has left a nasty taste in my mouth and might not Choose Volvo in the future.
0 replies
23 months ago
Very poor online buying experience - No comms at all
Order placed online and no correspondence or confirmation of order yet payment went through. I hope someone does contact me soonest as I have tried contacting them on +27 84 876 5635 but this number does not work and neither the online forms.
0 replies
38 months ago
Poor Service from Virgin Active Sales !
I was sold 4 contracts for my entire family on the Virgin Active Specials in January 2023 whereby you get the kit bag and water bottles, etc. The sales person Siya Sonkwenye (Central Sales Agent) called us and bugged constantly even after hours at 7/8pm and weekends to take out the contracts. Once the contracts were signed, I queried about our kits as promised in the specials online, and have been advised for one month that he is getting back to me. This was not a matter of no stock as my two children convinced several of their friends to join after us, and they all received their kit bags. I even advised that my wife and I are ok if we do not receive this but requested only 2 of the 4 for my children. All I have received from the same sales person who bugged me constantly is either no response or empty promises of getting back to me, which he never does. If anyone else contemplates joining Virgin Active please never engage with Siya Sonkwenye or online sales as you could face this poor service issue. I used to be with Planet fitness previously, and that might be another option for efficient service and queries being resolved, etc. I only opted for Virgin Active, noting proximity to my house and hope they can resolve this issue still. I still hope someone from head office or customer services still gets back to me on the minimum two kit bags as promised so that I can advise this matter was amicably resolved.
0 replies
47 months ago
Nightmare dealing with Webafrica and suggest anyone stay away from this ISP
Nightmare dealing with Webafrica and suggest anyone stay away from this ISP. Their communication is poor, they restrict you to use their WhatsApp facility with poorly trained staff. You sit and wait whole days and overlapping days for a response, then transferred from agent to agent. they billed me extra for 3 months for an upgrade available on their online portal. Upgrade was processed administratively and new billing amount was invoiced but no physical upgrade was done. I queried this for months& then they apologised for not doing the upgrade and I was advised they do not have the available speed and I must contact accounts for the refunds. Accounts never refunded months later. I am trying to cancel this poor service for 3 days and get placed on hold for entire days and passed from agent to agent. Will just stop my debit order as there is no other recourse as telephonic support is non-existent and I am also passed from team to team via their limited telephone support. Steer clear of WebAfrica if you expect hassle-free services which are rather antagonising me.
0 replies
53 months ago
Never dealing with Samsung again!
Dear Samsung. Thank you for the 'excellent support' received by 6 different people in your homeware call centre in October which made me realise i should no longer purchase any Samsung products. The first individual promised to call me and. Never did. Second could not spell after repeating my email several times, one lady even put the phone down when I asked for her surname as a reference. manager Tazlin and Karabo, both were reluctant to help with no apologies and all these from your home-ware support I have 6 different home products with Samsung and after my fridge was damaged by a power surge all I wanted was the Model number and an associated size to purchase a new replacement one. 7 days later and 8 calls and no response and even Tazlin and Karabo we're reluctant to help. Because of your excellent service I have decided to spend my well-earned R35k to go buy an LG Refrigerator purely because of the poor service received which left an extremely bad taste in my mouth I shudder to think if I had to purchase the Samsung fridge what after-sales/service I would have. Well done Samsung on all the excellent employees you hire the excellent service they provide. Guess I will be changing all my products when they are due for replacement. Note the market is extremely saturated with different products that are competitive and consumers are expecting good customer service with their purchase. Guess you are ahead of the game Samsung with your homeware department call centre. The only person who wanted to really help me was Khulisilo from your mobile support centre. Keep it up Khulisilo as you have excellent customer service and apologised for everyone else although you were not responsible - Kudos to you.
106 replies
54 months ago
Thanks for the EXCELLENT SERVICE MOMENTUM!
moved to Momentum after having an excellent experience with my previous insurance provider, after Momentum managed to offer me the most competitive rates I have seen in the industry and for most of my assets. However, I was quite sceptical about service support and claims if they ever arose and whether there was going to be a tradeoff for price vs quality. However, to my surprise, my first claim due to the excessive power failures we are all facing in the country was the most seamless I have encountered in the industry. Momentum agent Adam Segabi was highly efficient, empathized with my situation and did all possible to process the claim within the shortest time frame. He identified with my situation and did all possible to complete the claim. He also constantly called me to provide feedback on progress and had the friendliest customer-centric demeanour. Kudos to Momentum and Adam Sekgabi who treated me with the highest professional courtesy and as a most valued client. I look forward to a long relationship with Momentum and will surely be staying with this awesome company and look forward to this excellent level of service with consistency!
53 replies
54 months ago
Thanks for the EXCELLENT SERVICE MOMENTUM!
I moved to Momentum after having an excellent experience with my previous insurance provider, after Momentum managed to offer me the most competitive rates I have seen in the industry and for most of my assets. However, I was quite sceptical about service support and claims if they ever arose and whether there was going to be a tradeoff for price vs quality. However, to my surprise, my first claim due to the excessive power failures we are all facing in the country was the most seamless I have encountered in the industry. Momentum agent Adam Segabi was highly efficient, empathized with my situation and did all possible to process the claim within the shortest time frame. He identified with my situation and did all possible to complete the claim. He also constantly called me to provide feedback on progress and had the friendliest customer-centric demeanour. Kudos to Momentum and Adam Sekgabi a who treated me with the highest professional courtesy and as a most valued client. I look forward to a long relationship with Momentum and will not surely be staying with this awesome company and look forward to this excellent level of service with consistency!
0 replies
64 months ago
Beware of Vodacom Insurance / Finrite - Avoid!!!
Beware of Vodacom Insurance company They are the most unscrupulous company I have dealt with. Rather opt to take out private mobile insurance if you want hassle free insurance. They overbilled me for 2 months even when I cancelled my insurance. Then also disputed insurance cover when one of my other phones was damaged during COVID lockdown and I resorted to using a spare phone. This company's customer service is a joke. I just cancelled 4 Vodacom contracts this week after 23 years with Vodacom because of the frustration with them - and will likewise spread my experience with everyone I meet. Well done Vodacom and Vodacom Insurance and I note numerous others have similar issues with your Insurance provider - yet no steps are taken!!
112 replies
66 months ago
One deal a Day is a SCAM !! Avoid at all costs.
One deal a Day is a SCAM !! Avoid at all costs. I ordered items over a month ago and they delivered late and also only partially with several items missing. I have prompted them for remaining items for weeks via over 20 emails with no response at all. They conveniently do not have any customer services or telephone contact due to their shady business operations. I have noted numerous similar experiences by others who never receievd any items at all from this company after payment was processed or partial delivery only. Avoid if you do not want your money or ordered items disappearing into a black hole.!!
112 replies
72 months ago
Expired food product sold at Chateau Gateux !!
Having purchased from Chateaux Gateaux several times via several different outlets, I was quiet disappointed in having been sold an expired food item by the Bryanston branch and the subsequent poor customer service. I was sold an expired chocolate happy birthday edible sign which I could not use on the cake on the day of my daughters 18th birthday, as the product had expired a week earlier before being purchased. This was extremely disappointing as I had a plain cake for a key milestone! I reported this the following day and requested that they verify all other food products being sold to customers and also requested a refund for the expired items only. I was advised by Kiara Reddy from Chateaux Gateaux to send proof of purchase which I now had to obtain from Mr Delivery and then spend my time and effort to download an app to receive a piece of cake for one and a coffee as their customer service initiative. Thank but no thanks - I will not spend my valuable time and effort to come through to you.. I was already antagonised buying something for my daughter's 18th birthday which I could not use on the day, Now I was being asked to verify the below orders all purchased together in one order which already unique in nature, having three of different items ie. Unique Cake, unique candles and unique Happy birthday sign combined in one order. I do not want to waste my time and effort to send proof of payment, download an app and then go to a store to pick up any free cake, noting this was a seamless 5 minute transaction. I only wanted my money for the expired item refunded to me in person noting I had to pay delivery charges etc., and hope this store checks when their products expire, noting these are food products. Last time I purchase at Chateau Gateux!!
0 replies
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3 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
20 (83.33333333333333%)