Very Disappointed

I’m so disappointed in your service. I called on Thursday 29th of February to book in my vehicle for service. Mind you this is the 4th time booking for service through the call center and 2nd time having to be told my vehicle is not on the records for vehicle service booking. I rock up at the service Centre I’m told my car is not booked.

Okay, the lady I spoke to I forgot her name, advised that I would get a confirmation sms after booking. Which I never did and Saturday at 12:00 noon tried calling with no one answering my calls . This morning I took my car in for service and arrived at CHM dealership and was told my vehicle was not booked in. Imagine driving all the way from home and taking time off work to take in my vehicle for service and I was sent back home. I had to rebook for the next day. What an inconvenience this has been for me and the amount of petrol wasted. I wish I remembered the lady’s name who assisted me on Thursday cos clearly she misleads customers. This is the 2nd time this happens where I book and don’t get confirmation email/ sms and also sent home to book for the following day!!!!