Absolute Shocking Service from CHM Honda Auto Menlyn

I purchased a Honda CRV from CMH Honda Auto Menlyn in November 2018. Although I really believe it was a good purchase the service I received was alarming. Here is a summary of the things that upset me: 1) After the deal with my trade in was concluded and according to my knowledge the purchase price was the price as agreed, the quote/invoice I received however had a total value of R12 023.95 added to it relating to on the road fee, 2 In 1 CMH Auto Care & warranty extended (see point 2). Upon questioning the fee I was given the answer that these are standard at CMH, it is lower than the industry and that I don't have any option to pay this. Worst of all was that I was given an empty vehicle at delivery after paying all the additional CMH fees. Really the worst kind of sales service experience and I never had this whilst driving Toyota. 2) I was not given an option to take the additional warranty but upon signing the documents it clearly states per the FAIS act that I do have to make the choice. There was questions on the insurance warranty policy document that the CMH representative could not explain and she had to call a manager, who was also unsure which option I was subscribing to. 3) The mirror in the driver's sun visor was broken. We reported this early December and upon following up 11 Jan 2019 the sales rep was still looking for a replacement. I was wondering if they were looking for one at s****yards since I can't believe it would take 6 weeks to order one? 4) The tow bar fitted by CMH came loose. I queried this and I was supplied contact details of Auto Bar in Gezina, Pta to go and have it looked at. This is a 20km drive from where I stay but hey, I had to do this to get the fitted and paid tow bar fixed (this was done today the 15th of Jan). 5) We agreed that CMH would fit new tyres since the tyres was worn out. CMH put Pace tyres on and my initial review was that these were okay tyres, obviously not the best. We took the vehicle in December for a drive to Dinokeng Private Game reserve and when we returned I noticed that one tyre had a slow puncture. Upon further review I noticed that a thorn stuck into the side of the tyre. I was not impressed since my wife is driving the vehicle in Pretoria. When I took the vehicle to Tyres and More in Feary Glen we noticed that another tyre had a major issue in that the nylon on the sides are forming bubbles. This means the tyre is not holding on the sides and could potentially burst. I was really alarmed and this meant the tyres fitted by CMH was very average at best. I had to replace both (there might be some merrit that the first tyre was due to the thorn and it could have happened to another tyre) and took the two Pace tyres back to CMH to evaluate and to reimburse me for the new tyres I had to purchase. After CMH's supplier reviewed the tyre with thorn they evaluated the it was due to the object and there is no claim. I queried the second tyre and was initially given a response there is no claim on it. After asking for the suppliers claim evaluation I was informed the tyre was never supplied back to the supplier and will now be done so. The new tyres cost me close to R5 000 and this is how CMH dealt with it.

Conclusion: Shocking service and I will not advise anyone to purchase a second hand vehicle from the CMH group. I don't think I've ever had such a disappointing experience when buying a significant asset/product.