CH
Cmh Honda Auto Menlyn
Unclaimed Business
CH
Cmh Honda Auto Menlyn
Unclaimed Business
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJW
Johanna W
1 reviews | Active since Jan 2020
23 Mar 2024, 12:09
Honda Auto Menly - SERVICE discrepencies
I have a very huge complaint about Honda. I took my car to Honda for a routine service on the 15 th of January The 165 000 km service was done - On the service record it stated AC Treatment/ Induction kit done And raplaced power steering fluid. It stated that the power steering is dameged a bit bu I can still use it for a while and then recondition. This was not an option stated to me when I got the call to authorise repairs. I brought the car home and drove ~200 km when I heard a bad sound coming from the engine. I took it straight back to Honda where I was told the aircon belt is not good and that damaged the aircon pump. I told them to make sure they fix all that was wrong - I need my car in a good condition. They fixed it R13000 later I got the car after ~1 week at honda. I drove 60Km to Centurion and back - On the way back I heard a very bad sound - There is HUGE problems on the car now -- I parked it in the carage and hasn`t taken it out since then - as I do not have money to spend now another few thousands of rands to take it back to Honda again. I FEEL I GAVE THEM A PERFECTY GOOD CAR BEFORE THE SERVICE WITH NO ISSUES AT ALL. Now I have just problems all over - WHAT HAVE THEY DONE TO CAR - Or didn`t do that they should have done. I am not comfortable to even drive the car back to Honda Auto Menlyn HONDA SHOULD NOT GIVE PROBLEMS LIKE THAT AT 165 000 KM Short and long of the story - NEVER IN MY LIVE WILL I BUY A HONDA AGAIN
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Johanna W
1 reviews | Active since Jan 2020
23 Mar 2024, 12:09
Honda Auto Menly - SERVICE discrepencies
I have a very huge complaint about Honda. I took my car to Honda for a routine service on the 15 th of January The 165 000 km service was done - On the service record it stated AC Treatment/ Induction kit done And raplaced power steering fluid. It stated that the power steering is dameged a bit bu I can still use it for a while and then recondition. This was not an option stated to me when I got the call to authorise repairs. I brought the car home and drove ~200 km when I heard a bad sound coming from the engine. I took it straight back to Honda where I was told the aircon belt is not good and that damaged the aircon pump. I told them to make sure they fix all that was wrong - I need my car in a good condition. They fixed it R13000 later I got the car after ~1 week at honda. I drove 60Km to Centurion and back - On the way back I heard a very bad sound - There is HUGE problems on the car now -- I parked it in the carage and hasn`t taken it out since then - as I do not have money to spend now another few thousands of rands to take it back to Honda again. I FEEL I GAVE THEM A PERFECTY GOOD CAR BEFORE THE SERVICE WITH NO ISSUES AT ALL. Now I have just problems all over - WHAT HAVE THEY DONE TO CAR - Or didn`t do that they should have done. I am not comfortable to even drive the car back to Honda Auto Menlyn HONDA SHOULD NOT GIVE PROBLEMS LIKE THAT AT 165 000 KM Short and long of the story - NEVER IN MY LIVE WILL I BUY A HONDA AGAIN
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Reaan B
1 reviews | Active since Jan 2020
20 Aug 2023, 16:57
CMH Honda Menlyn - broken promises
I bought a car from CMH Honda Menlyn 2 months ago (dealer: Rudy Steyn) with the promise that a spare key would be provided. After numerous calls and excuses and weeks of waiting, I still haven't received my spare key.
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Reaan B
1 reviews | Active since Jan 2020
20 Aug 2023, 16:57
CMH Honda Menlyn - broken promises
I bought a car from CMH Honda Menlyn 2 months ago (dealer: Rudy Steyn) with the promise that a spare key would be provided. After numerous calls and excuses and weeks of waiting, I still haven't received my spare key.
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Anonymous
1 reviews | Active since Jan 2020
27 Oct 2020, 13:46
Excellent service from Honda
After my bad experience with purchasing a Renault Kwid on 21 August 2020 from Exclusive Autos and reporting the misrepresentation to the Ombuds, I experienced good service from Honda Autos Menlyn. The salespeople were knowledgeable, professional and trust worthy. The Ombuds (MIOSA) informed me that the case could take months to resolve. In the meantime I did not use the Renault as I felt unsafe and had to buy a better vehicle, Unfortunately I lost more than R50 000 on the resale of vehicle, Very good service was received from sales people, especially Matthew Stolz. .
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Anonymous
1 reviews | Active since Jan 2020
27 Oct 2020, 13:46
Excellent service from Honda
After my bad experience with purchasing a Renault Kwid on 21 August 2020 from Exclusive Autos and reporting the misrepresentation to the Ombuds, I experienced good service from Honda Autos Menlyn. The salespeople were knowledgeable, professional and trust worthy. The Ombuds (MIOSA) informed me that the case could take months to resolve. In the meantime I did not use the Renault as I felt unsafe and had to buy a better vehicle, Unfortunately I lost more than R50 000 on the resale of vehicle, Very good service was received from sales people, especially Matthew Stolz. .
0
Replies (0)MK
Magda K
1 reviews | Active since Jan 2020
30 May 2019, 08:05
CMH Honda Menlyn Falsely advertising selling vehicles as better models.
CMH Honda Menlyn sold me a Nissan Qashqai 1.6 Acenta, telling me that it is a Nissan Qashqai 2.0 Acenta. Upon bringing it to their attention, they tried to smear it up by offering me a refund on the difference in market value of the vehicles. An unacceptable resolution of such a misleading and fraudulent transaction. Their lack of due diligence has allowed them to mislead me in a transaction that I would never have completed if the true facts had been presented to me.
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Magda K
1 reviews | Active since Jan 2020
30 May 2019, 08:05
CMH Honda Menlyn Falsely advertising selling vehicles as better models.
CMH Honda Menlyn sold me a Nissan Qashqai 1.6 Acenta, telling me that it is a Nissan Qashqai 2.0 Acenta. Upon bringing it to their attention, they tried to smear it up by offering me a refund on the difference in market value of the vehicles. An unacceptable resolution of such a misleading and fraudulent transaction. Their lack of due diligence has allowed them to mislead me in a transaction that I would never have completed if the true facts had been presented to me.
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Replies (0)HK
Hendri K
1 reviews | Active since Jan 2020
15 Jan 2019, 07:26
Absolute Shocking Service from CHM Honda Auto Menlyn
I purchased a Honda CRV from CMH Honda Auto Menlyn in November 2018. Although I really believe it was a good purchase the service I received was alarming. Here is a summary of the things that upset me: 1) After the deal with my trade in was concluded and according to my knowledge the purchase price was the price as agreed, the quote/invoice I received however had a total value of R12 023.95 added to it relating to on the road fee, 2 In 1 CMH Auto Care & warranty extended (see point 2). Upon questioning the fee I was given the answer that these are standard at CMH, it is lower than the industry and that I don't have any option to pay this. Worst of all was that I was given an empty vehicle at delivery after paying all the additional CMH fees. Really the worst kind of sales service experience and I never had this whilst driving Toyota. 2) I was not given an option to take the additional warranty but upon signing the documents it clearly states per the FAIS act that I do have to make the choice. There was questions on the insurance warranty policy document that the CMH representative could not explain and she had to call a manager, who was also unsure which option I was subscribing to. 3) The mirror in the driver's sun visor was broken. We reported this early December and upon following up 11 Jan 2019 the sales rep was still looking for a replacement. I was wondering if they were looking for one at s****yards since I can't believe it would take 6 weeks to order one? 4) The tow bar fitted by CMH came loose. I queried this and I was supplied contact details of Auto Bar in Gezina, Pta to go and have it looked at. This is a 20km drive from where I stay but hey, I had to do this to get the fitted and paid tow bar fixed (this was done today the 15th of Jan). 5) We agreed that CMH would fit new tyres since the tyres was worn out. CMH put Pace tyres on and my initial review was that these were okay tyres, obviously not the best. We took the vehicle in December for a drive to Dinokeng Private Game reserve and when we returned I noticed that one tyre had a slow puncture. Upon further review I noticed that a thorn stuck into the side of the tyre. I was not impressed since my wife is driving the vehicle in Pretoria. When I took the vehicle to Tyres and More in Feary Glen we noticed that another tyre had a major issue in that the nylon on the sides are forming bubbles. This means the tyre is not holding on the sides and could potentially burst. I was really alarmed and this meant the tyres fitted by CMH was very average at best. I had to replace both (there might be some merrit that the first tyre was due to the thorn and it could have happened to another tyre) and took the two Pace tyres back to CMH to evaluate and to reimburse me for the new tyres I had to purchase. After CMH's supplier reviewed the tyre with thorn they evaluated the it was due to the object and there is no claim. I queried the second tyre and was initially given a response there is no claim on it. After asking for the suppliers claim evaluation I was informed the tyre was never supplied back to the supplier and will now be done so. The new tyres cost me close to R5 000 and this is how CMH dealt with it. Conclusion: Shocking service and I will not advise anyone to purchase a second hand vehicle from the CMH group. I don't think I've ever had such a disappointing experience when buying a significant asset/product.
Helpful (0)
|Replies (0)HK
Hendri K
1 reviews | Active since Jan 2020
15 Jan 2019, 07:26
Absolute Shocking Service from CHM Honda Auto Menlyn
I purchased a Honda CRV from CMH Honda Auto Menlyn in November 2018. Although I really believe it was a good purchase the service I received was alarming. Here is a summary of the things that upset me: 1) After the deal with my trade in was concluded and according to my knowledge the purchase price was the price as agreed, the quote/invoice I received however had a total value of R12 023.95 added to it relating to on the road fee, 2 In 1 CMH Auto Care & warranty extended (see point 2). Upon questioning the fee I was given the answer that these are standard at CMH, it is lower than the industry and that I don't have any option to pay this. Worst of all was that I was given an empty vehicle at delivery after paying all the additional CMH fees. Really the worst kind of sales service experience and I never had this whilst driving Toyota. 2) I was not given an option to take the additional warranty but upon signing the documents it clearly states per the FAIS act that I do have to make the choice. There was questions on the insurance warranty policy document that the CMH representative could not explain and she had to call a manager, who was also unsure which option I was subscribing to. 3) The mirror in the driver's sun visor was broken. We reported this early December and upon following up 11 Jan 2019 the sales rep was still looking for a replacement. I was wondering if they were looking for one at s****yards since I can't believe it would take 6 weeks to order one? 4) The tow bar fitted by CMH came loose. I queried this and I was supplied contact details of Auto Bar in Gezina, Pta to go and have it looked at. This is a 20km drive from where I stay but hey, I had to do this to get the fitted and paid tow bar fixed (this was done today the 15th of Jan). 5) We agreed that CMH would fit new tyres since the tyres was worn out. CMH put Pace tyres on and my initial review was that these were okay tyres, obviously not the best. We took the vehicle in December for a drive to Dinokeng Private Game reserve and when we returned I noticed that one tyre had a slow puncture. Upon further review I noticed that a thorn stuck into the side of the tyre. I was not impressed since my wife is driving the vehicle in Pretoria. When I took the vehicle to Tyres and More in Feary Glen we noticed that another tyre had a major issue in that the nylon on the sides are forming bubbles. This means the tyre is not holding on the sides and could potentially burst. I was really alarmed and this meant the tyres fitted by CMH was very average at best. I had to replace both (there might be some merrit that the first tyre was due to the thorn and it could have happened to another tyre) and took the two Pace tyres back to CMH to evaluate and to reimburse me for the new tyres I had to purchase. After CMH's supplier reviewed the tyre with thorn they evaluated the it was due to the object and there is no claim. I queried the second tyre and was initially given a response there is no claim on it. After asking for the suppliers claim evaluation I was informed the tyre was never supplied back to the supplier and will now be done so. The new tyres cost me close to R5 000 and this is how CMH dealt with it. Conclusion: Shocking service and I will not advise anyone to purchase a second hand vehicle from the CMH group. I don't think I've ever had such a disappointing experience when buying a significant asset/product.
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PS
PIETER S
1 reviews | Active since Jan 2020
2 Oct 2018, 07:35
Despicable service
Good day. My daughter wanted to buy a vehicle from them. They made an appointment with her in the afternoon to come and test drive etc the vehicle the next day. The next morning I drove from Randburg to accompany her and to meet her at the dealership. On my arrival I was told that Riaan van der Walt , the manager, gave instruction the previous day just after they had called my daughter to sell the car. NOBODY even bothered to call her to tell her that the car had been sold. So much for service and courtesy...
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PIETER S
1 reviews | Active since Jan 2020
2 Oct 2018, 07:35
Despicable service
Good day. My daughter wanted to buy a vehicle from them. They made an appointment with her in the afternoon to come and test drive etc the vehicle the next day. The next morning I drove from Randburg to accompany her and to meet her at the dealership. On my arrival I was told that Riaan van der Walt , the manager, gave instruction the previous day just after they had called my daughter to sell the car. NOBODY even bothered to call her to tell her that the car had been sold. So much for service and courtesy...
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Leticia B
1 reviews | Active since Jan 2020
5 Oct 2016, 09:46
My first second hand car purchase and it was very terrible
<p>I was seaching for a car for quite a long time, and sometime in Sep I received a call From Frans Phahlamohlaka (mh Honda Menlyn) and he told me that he has finally managed to find a car within my budget and it was still in a good condition, I saw the car and it was still in a good condition and very reasonable price. On collection of the car, there was no spare key and there was a chip on the windscreen of which the sales guy said it is fine he will get it sorted in a while. He never came back to me, and when I contacted him, he tild me the manager who was in charge has resigned, and he is still trying to get the new manager to get a new spare key, today when I called the office i was told that he has resigned and the spare key is not part of the package, but I explained that there was an email that i asked him about it and he said it will be sorted, I am not happy with their service and i wouldn't recomend anyone I know to ever go to them.</p> <p>:( </p>
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Leticia B
1 reviews | Active since Jan 2020
5 Oct 2016, 09:46
My first second hand car purchase and it was very terrible
<p>I was seaching for a car for quite a long time, and sometime in Sep I received a call From Frans Phahlamohlaka (mh Honda Menlyn) and he told me that he has finally managed to find a car within my budget and it was still in a good condition, I saw the car and it was still in a good condition and very reasonable price. On collection of the car, there was no spare key and there was a chip on the windscreen of which the sales guy said it is fine he will get it sorted in a while. He never came back to me, and when I contacted him, he tild me the manager who was in charge has resigned, and he is still trying to get the new manager to get a new spare key, today when I called the office i was told that he has resigned and the spare key is not part of the package, but I explained that there was an email that i asked him about it and he said it will be sorted, I am not happy with their service and i wouldn't recomend anyone I know to ever go to them.</p> <p>:( </p>
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