POOR SERVICE AT CMH HONDA PINETOWN

I took my vehicle in for a service on Tuesday 18 December 2024 and dreaded the experience as I already knew that something is going to go wrong and I was right.

Early this year I did take the car in for service and when the car was returned, an entire top strip of the paint was off and the guy who washed the car did not report that the car paint came off and the lady who handed me the key said it's not anyone's fault.

I insisted on speaking to the manager and refused the car to be returned and they re painted it.

This week, I insisted they don't wash the car just vacuum the interior.

Firstly, after the inspection I was not contacted to confirm if Innovation actually authorised the service or not. I left the car at 07h40 and only received a call at 13h00 from Sharon that my car was in the workshop.

At 14h42 I again received a call that the car was ready for collection and the driver will pick me up to collect the vehicle.

After numerous attempts to reach the dealership to ask when the driver would arrive, he arrived at 17h33 and this time we reach the dealership and the lady who was assisting me had gone home and someone else did the handover

The service do e was not what we spoke of and the dealership did not call to explain to me why the services are skipped so I can query with the insurer before they start the work.

The lady had no answers as she was filling in.

I also queried why the driver arrived so late. No answer and other passengers did ask the driver why they were picked up so late to fetch their vehicles , no response. He said he wants for the workshop to finish the work.

What if something is wrong and thedealership has closed?

The lady hands me my car keys and the first thing k notice is its is broken into pieces and again no one owned up to this

They call a guy called the manager

He comes to me he says it's not their fault and the workshop is closed there's nothing g he can do

I asked for his name he says it's Johan

We argued for almost 30minutes until just after 18h30,

I asked him what my name was...he said he doesn't know.

This shows he didn't care he just wanted me out of his Sight.

No paperwork I front of him. He was not interested at all at what happened.

I am still without answers.

I want my key casing replaced.

Or a compensationof R1000 for the key so I can have it repaired privately and the calls I made and time wasted pain and suffering tring to call leaving messages.

The inconvenience of it all and being the second time they mess up the service.

The service is poor service.

The staff is not trained to handle customer complaints especially management

THIS IS UNACCEPTABLE!!!

We spoke