ZN
Zithobile N
Active since Apr 2024
8
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0
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Reviews
8 reviews16 months ago
POOR SERVICE AT CMH HONDA PINETOWN
I took my vehicle in for a service on Tuesday 18 December 2024 and dreaded the experience as I already knew that something is going to go wrong and I was right. Early this year I did take the car in for service and when the car was returned, an entire top strip of the paint was off and the guy who washed the car did not report that the car paint came off and the lady who handed me the key said it's not anyone's fault. I insisted on speaking to the manager and refused the car to be returned and they re painted it. This week, I insisted they don't wash the car just vacuum the interior. Firstly, after the inspection I was not contacted to confirm if Innovation actually authorised the service or not. I left the car at 07h40 and only received a call at 13h00 from Sharon that my car was in the workshop. At 14h42 I again received a call that the car was ready for collection and the driver will pick me up to collect the vehicle. After numerous attempts to reach the dealership to ask when the driver would arrive, he arrived at 17h33 and this time we reach the dealership and the lady who was assisting me had gone home and someone else did the handover The service do e was not what we spoke of and the dealership did not call to explain to me why the services are skipped so I can query with the insurer before they start the work. The lady had no answers as she was filling in. I also queried why the driver arrived so late. No answer and other passengers did ask the driver why they were picked up so late to fetch their vehicles , no response. He said he wants for the workshop to finish the work. What if something is wrong and thedealership has closed? The lady hands me my car keys and the first thing k notice is its is broken into pieces and again no one owned up to this They call a guy called the manager He comes to me he says it's not their fault and the workshop is closed there's nothing g he can do I asked for his name he says it's Johan We argued for almost 30minutes until just after 18h30, I asked him what my name was...he said he doesn't know. This shows he didn't care he just wanted me out of his Sight. No paperwork I front of him. He was not interested at all at what happened. I am still without answers. I want my key casing replaced. Or a compensationof R1000 for the key so I can have it repaired privately and the calls I made and time wasted pain and suffering tring to call leaving messages. The inconvenience of it all and being the second time they mess up the service. The service is poor service. The staff is not trained to handle customer complaints especially management THIS IS UNACCEPTABLE!!! We spoke
0 replies
20 months ago
PAVILION PEP WORST CUSTOMER SERVICE!!!
PEP PAPAVILON Did NOT bother to respond Shame on their customer service!!!
0 replies
21 months ago
Pavilion, Westville PEP staff and store manager humiliated and insulted me and treated like a ********! I'm furious!
I was shopping at The Pavilion PEP on Ssturday 03 Augudt 2024 kids section when a staff member insulted me by first looking into my shopping bag while I was shopping and as I approached the tills to pay for what was in my basket, she screamed at the lady at the door to check. Later I discovered the lady at the door called herself the store manager. I paid and as I walked out the lady at the door stopped me and pointed at my green shopping bag and shopping packet. I handed her both, but she only looked into my green bag and when I asked if she did not want to also check the packet, she said no. I then asked why not, usually at the door when a customer is stopped they check the till slip and the packet and or both green bag and hand bag. She gave me an attitude and called me "Darling, I know what I want to see" I asked for the store manager. She told me that she is the store manager. I said to her firstly u don't appreciate her tone and calling me "Darling" I asked for clarity regarding the checking. She started screaming at me! Again called me darling, told me that she checks White people and Indian customers. I told her this has nothing to do with Race. I needed clarity regarding the treatment I just received which made me feel like a ********! She carried on screaming at me. I told her ad manager she should learn to listen more to customers instead of being defensive@ I want a written and telephonic apology from her. If I did not need my daughters school clothes I would have thrown the packet at her I have never been that humiliated! I'm angry!
0 replies
21 months ago
WORST APP SERVICE
Three weeks ago, I booked a call for the 5th August 2024 at 1PM for a consultant to assist me with my tax return telephonically. SARS confirmed the booking and sent a reminder a week ago BUT, I did not receive a phone call. I moved my day around to ensure my availability. And waited, waited, no call. An hour later I called thw centre to be amazed that no option was available to speak to a consultant. On thw same day, I then requested doe acall back again. Till now no call! This is unacceptable!!! Firstly they asked me to sort out a return going back to 2007. Why were they quiet all these years??? They had adverts that that year my income bracket did not have to claim! I filed in 2019 now I'm told I need to file again!! I have never missed a filing season. EVER!
0 replies
23 months ago
Standard Bank Vehicle Finance told my debt counsellor that I should pay an upfront fee inorder for their department to accept my debt review application- I am shocked & disappointed at their behaviour
I recently lodged a complaint regarding how the Vehicle department is dragging my case and making it difficult for my debt counsellor to assist me to finalize payment arrangement. After weeks of explaining and proving that I have recently been retrenched and the credit life insurance rejected. They refuse to give me cooling off time whilst I look for employment or reduce my installment so I can ask Family and friends to assist, a reasonable amount would make it easier for them to assist until I find employment. Instead, according to my debt counsellor called today to inform me that Standard Bank Vehicle Finance is insisting I pay R641 if I want them to accept my application for debt review. I was shocked. How can they ask me to pay thi amount upfront when I have clearly explained my financial situation and gone through such lengths of putting myself under debt review if I had this kind of money to pay upfront? Is this even legal?
53 replies
24 months ago
Incompetence from Standard Bank Insurance department
I lodged a complaint regarding the inconsistency of my credit life insurance cancellation. I received an email from Miss Gugulethu Temba of the insurance department acknowledging the mishandling of my case and said the letter that I requested confirming the cancellation of the policy is attached, however, there was no attachment on the email. I rep****, stating that there is NO attached document on the email and requested one to be resent. Miss Gugulethu Temba and the ccd party, Gordon Bila both have NOT responded. I have stated the urgency of this document which I need for my debt counsellor and I to conclude a payment plan with Standard Bank Vehicle Finance. This is frustrating!!!!! The poor service and communication with Standard Bank insurance and vehicle finance departments has been a nightmare this past year.
53 replies
24 months ago
Very frustrated and disappointed customer!!!!
I have had the worst experience with standard bank vehicle finance department and credit life insurance department I was recently retrenched from working submitted a claim for credit life insurance to cover my installment for 6-12 months according to agreement whilst I look for new employment. My claim was rejected. I cancelled the insurance thereafter. I had to seek assistance from a debt counsellor, debt sage. Standard bank refuses to reducing my installment and still want charge me for credit life insurance even though I cancelled. In the meantime, credit life insurance department confirmed the vancellation of my policy, but they have not sent confirmation in writing yet. I wrote to them twice already requesting written cancellation confirmation inorder for my debt counselor to negotiate a deal, each time they send an automated response promising to respond in a week, but they don't. I'm frustrated and disappointed at standard bank!!!! I need someone to fix this. Standard bank is giving my debt counsellor a hard time!!!!
53 replies
24 months ago
Thank you Eastcoast Radio & Thobekile
just want to send a very BIG THANK YOU to Thobekile and Eastcoast Radio for coming to my aid today. I wrote in last night for a favour. My kids and I went to bed without food. I couldn't send them to school because I didn't want them to leave without breakfast or lunch. I hardly slept thinking what I was going to do. I ended up writing into East Coast Radio's Big Favour a and put my hand up for help. Losing my job as a single mother affected my mental state In a way I can't describe. The final straw was seeing my kids go to bed without food and having to explain that I don't know when we will have again. Thobekile read my story and request and personally delivered groceries for a month to my home in Mariannhill Pinetown. Thank you so much you have no idea how much weight is lifted off my shoulders. I now have to focus on finding a job to be able to pay my son's college tuition for the rest of this year. I wish ECR all the success and 👏 them for having people like Thobekile on their team. Thank you....cannot explain how grateful I am. Regards, Zithobile Ntshangase
0 replies
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1 (12.5%)
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1 Star
7 (87.5%)