Worst Dealership

We were in your dealership earlier this afternoon, myself and my wife entered the showroom proceeding to the spares department upstairs, as we approached the stairs and gentleman came towards us asked if he could assist. I said we are on our way to the spares section, he asked if we had checked in with reception to take our temperature, my response to him was no we have not, we did not know the procedure. He then said in a polite manner kindly do so on the way out, we continued up the stairs to the spares counter, on the right of the counter was a sanitising dispenser, we both made use of the dispenser and kept our distance.

We were talking to the assistant at the spares counter when a very irate "gentleman" approached us in a very rude and abrupt manner, insisting that we go down stairs and get our temperatures checked and whatever else that was necessary. I informed him that we never saw the notice at the entrance and we were approached by another gentleman who said we must get ourselves checked on our way out. This I thought was strange but nevertheless. The whole manner in which this so called "gentleman" communicated with us nothing but downright rude, courtesy costs nothing.

This is not our first bad experience in this dealership, sometime back our CRV had a recall for the airbag, it was booked in and the task was duly done. On picking the vehicle I noticed that the dash had been damaged, when I pointed it out, there no explanation or apologies. A further incident was I recently whilst I was in Pinetown, pick up a noise on the vehicle and when I ask if I could chat a service consultant or workshop manger, to find out the cause of the noise. I was told very abruptly and in no uncertain terms that the vehicle must be checked in and she virtually slammed the phone down.

I believe an apology would not be out of place.

Regards

R. Taylor