Honda The Glen? More like Horror The Glen

I did a trade in on the 29th August 2024 with them for a used vehicle. It was a 2023 vehicle however certain facts were not disclosed to me about the vehicle. Eg, the vehicle was a durban vehicle, in this case I would have not accepted the vehicle based on the fact that the humidity in coastal areas causes damage to vehicles. The vehicle also had some issues with the gears, it is an automatic vehicle but the gears seemed to get stuck on a gear for a long time. Creating a loud reving before changing to the next. With this new information I then informed the dealer on the 04th September 2024 that I was not happy with the vehicle and requested that we work on a new deal. From the 04th up until the 12th September 2024 I did not receive any responses to my messages and I had to make continuous calls to the dealership during this period. They were not communicating anything to me. Apart from this they failed to advise on the return or cancellation process of the deal. After advising them that I was going to escalate the matter to the ombudsman they then contacted me to advise that they will work on another deal for me. They refused a complete return of the vehicle and advised that I would need to take another vehicle from them. I opted that they rather do a deal on a brand new vehicle to avoid the unnecessary issues. On the 19th September 2024 they asked me to come through to the dealership. They managed to sort out a deal for a brand new vehicle. I just wanted to get rid of the ****ty vehicle they gave me and so I signed for the brand new vehicle. Everything seems to be fine currently. I have been driving with my temp registration since I got the vehicle on the 19th. Again no communication from them. I had to follow up to find out if my plates had arrived They asked me to come through on the 28th September 2024 to have the plates fitted. When I got there they told me that they had forgotten to pick up my plates and that they will send someone out to me to have it fitted. They did not communicate anything to me again up until the 8th October 2024 when I had to ask them if my plates had arrived. They confirmed that it did to which I asked when will someone come through to fit it. I didn't get a response so I followed up again the next day (09th) to which I was told that I need to go through to them to have it fitted. I responded reminding them that they told me that they would get someone to come through to me. I was asked to send my location and they responded saying that a driver would come through the next day. I had to follow up the next day to find out what time the driver would come through. The driver eventually came through however he could not fit the back plate as the plate holder frame was not fitted on the vehicle prior to me taking delivery. The front had the plate holder frame but the driver said that he did not bring along the tools to pop rivet the plate in place. So the plate had to just be slid in the plate holder with out any securing of it. The dealership then phoned me once their driver got back and told me that the driver had told them about the plates. They confirm that they will send him out again today 11th October 2024. I contacted them this morning to find out what time he would be coming and I didn't get a response. I am laterally digusted at the service that Honda The Glen provides. THEY SHOULD NOT BE IN BUSINESS.

Everyone if you ever need to deal with a Honda dealership I advise you in advance, Don't ever deal with Honda The Glen. They are a nightmare to deal with. They honestly don't know how to treat customers. They have no sense of urgency and clearly they don't give a damn as long as they are taking your money.