RD
Radlee D
Active since Dec 2014
11
Reviews
0
Industries
Reviews
11 reviews4 months ago
APPALLING, Unsatisfactory Service & Complaint Resolution
I am writing to express my profound dissatisfaction with the service I received following a vehicle accident on October 3, 2025. Despite my device's functionality, which previously resulted in immediate contact following detected collisions, I received no notification, communication, or call from Cartrack when the incident occurred. This complete lack of response constitutes a failure to provide a core element of the subscribed service. Upon contacting Cartrack on October 4, 2025, the consultant confirmed that an alert should have been triggered, and she successfully tested the device, validating its functionality. The subsequent proposal to dispatch a technical team to re-test the device was logically inconsistent with her own successful diagnostic and unnecessarily delayed the resolution process. Given the failure of the service during a critical event, I formally requested a full refund dating from the device installation to the current date, as the essential collision monitoring service I pay for was not provided. On October 4, 2025, I was informed that two separate tickets were logged: one for a technical investigation and one for my refund request. Despite numerous follow-up emails and requests, including a notification of intent to escalate the matter to the relevant ombudsman, I have received zero acknowledgment or substantive communication regarding my complaint or refund request between October 4, 2025, and today, December 10, 2025. Upon calling the company again today (December 10, 2025), I was dismayed to be advised that a new ticket would need to be logged for my existing request, suggesting a complete failure in your internal complaint logging and tracking system. This level of neglect and the protracted failure to provide a resolution for a serious service lapse, especially for a loyal client since 2016, is unacceptable and appalling. I refuse to accept payment for a vital service that demonstrably failed to operate when most needed. I seek an immediate and formal response addressing the following: 1. Confirmation of the status of the requested full refund. 2. A detailed explanation for the communication failure on October 3, 2025. 3. The proposed resolution and timeline for this long-standing complaint. To the public: In the event that Cartrack continues to fail to acknowledge or resolve this critical service issue, I am seeking advice regarding the appropriate external escalation channels. I would appreciate information on the relevant regulatory body, ombudsman, or consumer protection agency that handles unresolved complaints within this industry. Please direct any guidance regarding the formal escalation process to my email address: dajeeradlee@gmail.com.
53 replies
13 months ago
Telkom Clearwater MANAGERS disgusting leadership. NO response
I pre-ordered the samsung s25 ultra in January 2025 The pre-order arrived on the 07th February 2025 however only one arrived and I had to wait for the other and they didn't have the Galaxy 7 watch that comes with the deal. I was told that I can do the contract and they will get the watches the following week. The following week arrived and still no watches. They advised that they have placed an order and they are waiting for it to arrive. Till date I have not received my watch and my debit is scheduled to go off on the 20th March. I have emailed both managers of the store yesterday 13th March 2025 and none of them bothered to even acknowledge my email. I queried when I would get my watch or if I can return the device and cancel the contract since I dont have the watch that come with my contract deal. Still waiting for feedback and hopefully a resolution. But I doubt I would get any as it seems that these managers of these kind of business dont give a **** about the clients that spend their money for the paid services.
0 replies
18 months ago
Iwyze miscommunication and refusal of claims
I took insurance with them for my household contents. The cosultant did not advise me that i should not add everything and specify certain items seperately. I tried claiming for my items that were ****** and i was told that i needed to specify it. To which i advised that the consultant did not tell me this This entire time i was under the impression that everyhing in my home is covered but now they dont want to cover my claim. I asked for a call from the manager so that i can figure out a way forward or if i need to involve the ombudsman. I also requested the sales call as evidence that i was not advise correctly. If anyone knows of a way that i can be assisted with my claim or who i can speak to about the miscommunication from iwyze please help.
159 replies
18 months ago
Honda The Glen? More like Horror The Glen
I did a trade in on the 29th August 2024 with them for a used vehicle. It was a 2023 vehicle however certain facts were not disclosed to me about the vehicle. Eg, the vehicle was a durban vehicle, in this case I would have not accepted the vehicle based on the fact that the humidity in coastal areas causes damage to vehicles. The vehicle also had some issues with the gears, it is an automatic vehicle but the gears seemed to get stuck on a gear for a long time. Creating a loud reving before changing to the next. With this new information I then informed the dealer on the 04th September 2024 that I was not happy with the vehicle and requested that we work on a new deal. From the 04th up until the 12th September 2024 I did not receive any responses to my messages and I had to make continuous calls to the dealership during this period. They were not communicating anything to me. Apart from this they failed to advise on the return or cancellation process of the deal. After advising them that I was going to escalate the matter to the ombudsman they then contacted me to advise that they will work on another deal for me. They refused a complete return of the vehicle and advised that I would need to take another vehicle from them. I opted that they rather do a deal on a brand new vehicle to avoid the unnecessary issues. On the 19th September 2024 they asked me to come through to the dealership. They managed to sort out a deal for a brand new vehicle. I just wanted to get rid of the ****ty vehicle they gave me and so I signed for the brand new vehicle. Everything seems to be fine currently. I have been driving with my temp registration since I got the vehicle on the 19th. Again no communication from them. I had to follow up to find out if my plates had arrived They asked me to come through on the 28th September 2024 to have the plates fitted. When I got there they told me that they had forgotten to pick up my plates and that they will send someone out to me to have it fitted. They did not communicate anything to me again up until the 8th October 2024 when I had to ask them if my plates had arrived. They confirmed that it did to which I asked when will someone come through to fit it. I didn't get a response so I followed up again the next day (09th) to which I was told that I need to go through to them to have it fitted. I responded reminding them that they told me that they would get someone to come through to me. I was asked to send my location and they responded saying that a driver would come through the next day. I had to follow up the next day to find out what time the driver would come through. The driver eventually came through however he could not fit the back plate as the plate holder frame was not fitted on the vehicle prior to me taking delivery. The front had the plate holder frame but the driver said that he did not bring along the tools to pop rivet the plate in place. So the plate had to just be slid in the plate holder with out any securing of it. The dealership then phoned me once their driver got back and told me that the driver had told them about the plates. They confirm that they will send him out again today 11th October 2024. I contacted them this morning to find out what time he would be coming and I didn't get a response. I am laterally digusted at the service that Honda The Glen provides. THEY SHOULD NOT BE IN BUSINESS. Everyone if you ever need to deal with a Honda dealership I advise you in advance, Don't ever deal with Honda The Glen. They are a nightmare to deal with. They honestly don't know how to treat customers. They have no sense of urgency and clearly they don't give a damn as long as they are taking your money.
53 replies
33 months ago
INTERCITY's Broke down bus
I booked a bus for my family traveling from Durban to lenasia south. My sister along with her partner and baby of 1 year old is traveling. The bus left the Durban station at 9am they were to reach lenasia south at around 5:30pm The bus broke down at at around 14:30pm, the driver is not communicating with the passengers as to what the situation is or if there is a solution. They are still waiting and it is now 17:30pm. I sent a message to Intercity's whatsapp line only to be communicated with a "We are aware of the breakdown and we did send assistance, we apologize for the inconveniece" On my message to them I mentioned that it is so unprofessional and passengers are on their way to family and that kids and babies are on board. But judging from that pathetic response on whatsapp I believe they don't give a **** about my message to them. They charge the regular rate for the trip and passengers are not supposed to be inconvenienced like this. It seems that their buses are not road worthy and I believe Intercity is putting their profits before human lives. My sister along with her family including her baby of 1 year is stranded and Intercity seems to be taking this situation very lightly.
0 replies
40 months ago
Buffalo logistics Pathetic service and ****py staff
Does anyone know what is going on with Buffalo logistics. I've been waiting for an order that was supposed to be delivered on the 7th December 2022. Their call centre is ****py the staff is rude and have pathetic customer skills. No one is willing to fix the issue that has been going on for months. Does Buffalo logistics even have managers and people in charge that can fix this or are they just happy to get paid from the monies paid from the customers delivery fees. The service is utterly disgusting. They don't provide any updates on the situation and leaving their customers angry and even more frustrated. Yes their may be delays and yes companies do have service issues now and again but atleast let thr people know what the hell is going on. Customers pay their service fees and expect a service to be provided. What about customers like me who makes payment immediately after receiving your payment request? If this is the way you plan on doing business ans treating your customers then I hope and pray that your business shuts down. We don't need companies like this. Please make sure you get my order delivered this week as promised by the call center agent I spoke to after waiting 403 in the call waiting line. Feel free to also listen to the call where the consultant promised that the delivery would be made this week. My number 061 485 6079 And my email Dajeeradlee@gmail.com Feel free to also provide some communication
0 replies
50 months ago
TELKOM'S PATHETIC SERVICE
TELKOM, What is the plan of action to ensure that your clients get the service that they are paying for? I've been with Telkom for almost 8 years. In the early years of my time with telkom I have experienced great service but the past 2 years the service has been pathetic. I recently upgraded my contracts even after alot of doubt about whether the service will improve or not. In these past few days Telkom has proven that, service to clients CAN go from Absolutely Terrible to a Loss for Words Pathetic. It seems that the more Money they make from their clients the more their efforts decrease in making sure that their clients receive great service. My wifi and cell phone network has been pathetic for the past week. I've either had no network and wifi/internet connection or very very poor quality, which too would only last for a few minutes. I've had to use my alternative/emergency network/cellphone (Vodacom) in order to write this review. Can Telkom please make the effort to provide me with the service that I am paying for or Believe me I will be taking my case up further than just this review.
0 replies
65 months ago
NATIONAL DEBT ADVISORS, Pathetic, stay far away from this company. NOTHING BUT TROUBLE.
My nightmare still continues with National Debt Advisors After months of struggling and back and forth communication I became so frustrated, the company had no common decency, no customer centricity and mainly there was not even a spec of ethical conduct. I got extremely frustrated at the situation and I eventually decided that in order for me to get out of this predicament and for my accounts to go back to normal I decided to make the demanded cancellation payment. I requested that the National Debt Advisor staff member (Team leader: Dehan Scherman) send me the cancelation document as I was never under debt review and in order for me to get this document a cancellation fee had to be made. On many occasions before this I explained to numerous staff including Dehan Scherman and the person who was introduced as a debt advisor (Donelle Mia) that I didn't understand why they were attempting to debit my account when nothing was finalized and I have not received documentation on what the term, premium and other details are for the debt review. I requested National Debt Advisors to stop the application process as I had noticed that National Debt Advisors were going to give me nothing but trouble, I did not have the information and yet they continued to attempt to debit my account. I could not get a hold of Donelle Mia when I called and so I would call the call centre and the agents would say that they would get her to call me back but no one called I found myself calling on numerous occasions to find out what was going on. (You can read my previous complaint for further information) To my surprise after I had given up and made the cancellation payment Dehan Scherman sent me a cancellation letter. I sent this letter through to my bank and they came back to me advising that my status had been amended however to my surprise my accounts were not unblocked. I contacted the bank and they advised that I was under debt review thereafter I withdrew from debt review and so in that case my accounts will remain blocked. I mentioned to them the situation I had been dealing with and the issues with National Debt Advisors. I then also mentioned that I will obtain documentation from National Debt Advisors stating that I was never under debt review. I emailed Dehan Scherman to request documentation yesterday (08/12/2020) which I am eagerly waiting for a reply, I am expecting a defensive response and excuses of how the company was doing the right thing and just more and more excuses, while my credit record gets tarnished. I also mentioned on my email to him that if my bank states that I was under debt review, when in actual fact I was not then I can only imagine what reflects on the credit bureaus side. I WAS NEVER UNDER DEBT REVIEW AND I WANT THIS FIXED BY NATIONAL DEBT ADVISORS. It is the festive season and no person should be experiencing this with their accounts because of some ignorant company who has no common decency, morals and values for what is right. I expect this company to put aside there usual bad experience provided to me and make sure this is fixed. This is no playing matter (well clearly this company has a play ground, with people like us as their toys). This is a serious issue which involves my personal reputation and accounts as a debtor.
56 replies
68 months ago
NDA Pathetic, A Trap, Very Unprofessional., help me EXPOSE this.
National Debt Advisors contacted me in May 2020 to asisst with a Debt review. During the initial process no proposed payment or term was given to me so I asked the consultant as well as the debt advisor during our discussion what happens if I do not agree to the terms or the proposed payment. I asked if I could cancel the application they advised that I would be able to cancel, none of these employees of National Debt Advisors thought that it was necessary to inform me that I would have to pay a cancellation fee (remember this information for later in this review) Thereafter they sent me the application and asked for a couple of my documents. During the first phases of this whole process National Debt Advisors confirmed that there is a debt review term of 1 year and upto 6 years for the debt review period. National debt advisors then gathered my information and promised to get back to me with feedback. I did not receive feedback and so I took it upon myself to try and contact my debt advisor Donelle Mia however my calls were not answered, After a very very long wait the debt advisor Donelle Mia contacted me and advised that she is working on the application but still no information was provided to me (term, proposed payment etc) I took it upon myself to contact several times however once again debt advisor Donelle Mia would not take my calls. I then contacted the call centre to find out what was happening the consultant confirmed that he can view the documents with the proposed payment and term etc. He confirmed that the proposed payment is R3 900 and the term is for a period of 3 years and that he will get my debt advisor to phone me. Once again National Debt Advisors Donelle Mia failed to contact me so I tried getting a hold of her to no avail. Donelle Mia then contacted me to confirm that they are still working on the application and that the estimated proposed payment is R3900 still I did not receive information about the term for the debt review as she claimed that they still working on it. On the 1st June 2020 "BOOM" National Debt Advisors tried debating my account however the payment did not go through as there was insufficient funds in my account sue to the fact that my payments were already debited by my creditors. I then again tried to make contact with National debt advisors to find out what was happening as no one has gotten back to me, once again I was advised that my debt advisor will contact me. I did not receive any contact from National Debt Advisors for 2 further months. During this time National Debt Advisors continued to try and debit my account every month, I had to even reverse a debit as they debited my account and I did not give permission. Donelle Mia phoned me during the month of August 2020 to confirm some details as well as an increase in the estimated proposed payment and that it had to be increased to R5 200 (which may I remind you the estimated payment of R3 900 was attempted to be debited from my account by National Debt Advisors for 3 months in a row) And also the term for debt review is not between 1 to 6 years and it goes over that. I then requested that they stop the application as it would take me a shorter period of time to pay all my debts in full. Donelle Mia then confirmed that she would have it cancelled. Not long after (take note of the promptness in times now) a consultant contacted me (Take note of the beginning of my review regarding cancelation) confirming that there is a cancelation fee that I need to pay of R400, no one from National Debt Advisors thought it necessary to mention this to me during the application process and neither did they mention it when I took it upon myself to ask about cancelling the application. I refused to pay the cancelation as there has been countless negligence and failure of customer service from National Debt Advisors and the Debt Counselors. I also requested that all the communication between myself and National Debt Advisors be sent to me which to date I did not received. I also asked that someone in higher management have a look into this matter however that did not happen. Today on the 08th September 2020 I received a call from National Debt Advisor consultant Tami Floyd Koloane who was confirming the monthly payment to them, I advised that I requested cancelation as well as a manager to look into the matter, also that I did not receive the communication that I requested. He confirmed that he will check and we ended the call. He then sends me an email stating that I cannot cancel the application. This has been going on for a very very long time and the negligence of NDA and failure to contact clients and provide information is pathetic. This company really need to be exposed. There is no sense of urgency and it seems as if they don't know what they are doing. If the matter is not resolved I will be taking this up further.
53 replies
133 months ago
Follow up On Bad Service
Follow up on the bad service that I have been receiving from VW constantia from the 29th April 2015, the problem has not been resolved, the car has been with VW from the frist time that I have been experiencing problems. They refuse to give me a new car at the same cost the manager suggests giving me a car that I would have to bear an additional cost of R15000, this situation has been escalated to VW Sa and I still haven't received a scenario that would suit me. This is still going on and its been a hassle on aquiring a new vehicle or cancelling the deal
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
9 (81.81818181818181%)