Sold Me a Faulty Vehicle, **** About Inspections, Ignored CPA – Legal Action Now Underway

I purchased a Renault Clio from CMH Mazda Menlyn in March 2025. From the start, the vehicle had a clear vibration issue, which I flagged on the first test drive. I was reassured by the sales executive that the vehicle had been inspected by Renault and was still undergoing final checks. I was also told that if the vibration persisted, the vehicle could be returned for further attention.

That was the start of a nightmare.

Not only was it later confirmed that no Renault inspection ever occurred, but the vehicle had multiple critical faults that were not disclosed—including a faulty Transmission Control Unit, ABS system, steering communication, and fan circuit, all confirmed by Geartronix diagnostics after I returned the vehicle.

Despite having the vehicle in their possession for over 17 working days, CMH Mazda Menlyn failed to resolve the issue, offered no transparency, and conducted unauthorized repairs without my consent. When I followed up, I was told by their Sales Manager that he had “forgotten” about the issue, and later received conflicting feedback at every stage.

I have now:

Lodged a formal complaint with MIOSA (Case No: [Insert]) Escalated the matter to the National Consumer Commission Initiated legal action in line with Section 56(3) of the Consumer Protection Act, which clearly grants me the right to reject the vehicle after a failed repair To add insult to injury, the R40,000 deposit on this car was a gift from my terminally ill grandmother, given to ensure I had safe transport to support her. That dignity has been taken from us.

I urge any consumer considering CMH Mazda Menlyn to think twice. I will be continuing to expose their conduct across legal and public platforms until this matter is resolved.