Mazda & Suzuki Umhlanga CMH

I have been driving since 1999 and have purchased multiple vehicles over the years. I have owned nine vehicles, and I can honestly say this has been the worst experience I have ever had with a dealership.

From the beginning, I did not receive what I requested. I feel like I was misled into taking a vehicle that I did not want, and the information provided throughout the process was inconsistent and confusing. Even something as basic as the date of extraction could not be communicated correctly.

It felt as though the dealership was only focused on closing the sale, rather than ensuring that the customer actually receives the vehicle and service they asked for.

After this experience, I can confidently say that I do not want this vehicle and I do not want anything further to do with this dealership.

Extremely disappointing and frustrating experience.