UNACCEPTABLE SERVICE NISSAN

Complaint: Customer Dissatisfaction – Nissan CMH Midrand & Nissan Customer Care

My experience with Nissan CMH Midrand and Nissan Customer Care has been unacceptable:

Vehicle was in their possession for 8 weeks, during which the front and rear bumpers were damaged and returned to me without disclosure, feed back given to me later - apparently was towed from A to B by them

Replacement bumpers were poorly fitted: damaged bolts, loose reflectors, and misaligned covers.

On further inspection at another Nissan dealership, I discovered missing engine brackets/mountings and undercarriage damage that was not present before.

To date, I still don’t have confirmation if genuine Nissan parts were used.

Instead of holding the dealership accountable, Nissan Customer Care has simply sided with CMH Midrand’s decisions, leaving me with a damaged, faulty vehicle, missing parts, and no resolution.

This issue has been ongoing for over 5 months, and the lack of accountability is shocking. Nissan Customer Care should rename themselves “Dealer Network Support” because they do not act in the customer’s best interest.

I will not recommend or purchase a Nissan product in the future