Promise of worst service

I bought a new car from CMH Nissan Pietermaritzburg in Mar 2025. After taking delivery, I asked (email) the sales lady who sold the car to me to remind her colleague to send me a copy of the contract to me, as was agreed when signing. When she couldn't win, I then emailed the manager or dealer principal Collen to ensure that I get the copy. Unfortunately as I write today, 1st of Jul 2025, I've never received the copy I requested or even acknowledgement from Collen that she received my email. Very sad to be treated like this, as a customer.