TN
Thulani N
Active since Aug 2014
20
Reviews
0
Industries
Reviews
20 reviews10 months ago
Promise of worst service
I bought a new car from CMH Nissan Pietermaritzburg in Mar 2025. After taking delivery, I asked (email) the sales lady who sold the car to me to remind her colleague to send me a copy of the contract to me, as was agreed when signing. When she couldn't win, I then emailed the manager or dealer principal Collen to ensure that I get the copy. Unfortunately as I write today, 1st of Jul 2025, I've never received the copy I requested or even acknowledgement from Collen that she received my email. Very sad to be treated like this, as a customer.
0 replies
11 months ago
Endless timeline
In Jan 2025 I called Discovery Health to ask for additional cards as my daughter was going to stay in another town, far away from the family. I was told that I'll get the cards in 3 weeks(if I'm not mistaken). When that period elapsed with no cards received, I contacted them through Discovery chat on the website, in March. I was told that they will investigate since it was out of their timeliness. It is now mid May and the cards requested in Jan hasn't arrived. This is very bad and disappointing for Discovery.
116 replies
12 months ago
Not to be blamed!
Sanral and it's systems, is a joke sometimes, for two reasons. 1. Last year (2024) Nov I changed my bank card. I was able to add it on my Sanral app/account and was able to topup. When I tried again to topup again in Dec, the app said that my card details were incorrect. Tried several times but no joy. I was surprised why, since I was and still able to use my card details on other online purchases. When I contacted Sanral, they said I must talk to my bank, as there are no problems from their side. I talked to TYMEBANK and they confirmed that nothing is wrong from the bank side. Giving this feedback to Sanral, they insisted that nothing wrong on their side. 2. Since I couldn't use my card to topup, I had to settle in using EFT (Payshap). Even though the money gets to their account but sometimes I have to follow up and ask why it doesn't reflect on my Sanral account. The last straw is the recent EFT that I did on the morning of 30 Apr. Even today, 3rd of May, it hasn't appeared on my Sanral app. As a result, I couldn't go through one of the toll gates yesterday afternoon, as my balance was -R13.00
0 replies
13 months ago
Quick turnaround time
I'd like to thank Discovery Health for quickly resolving my issue, after I wrote a report on HelloPeter. I wrote a report on Sun the 16th. Got a call on Tue the 18th indicating they following up on my issue. By the 19th, I received update that it has been resolved and the funds were correctly allocated. Thank you.
53 replies
13 months ago
Longest 3 days ever!
Discovery health is messing my life and my family's life and heath, longest 3 days ever to close and resolve a problem. From the end Feb 2025, my Speech the****** called them to change IDC 10 code for the claim and they said it will take 2 to 3 days to make a change. When the change was not made, I called them myself on Wed the 12th of Mar to find out why is has taken 2 weeks to conclude the matter that was supposed to done in 3 days. I was told that the person who was supposed to do that is not at work but the matter will be escalated to his/her superior and feedback given to me. With no feedback given, I called again on the 14th and was told that the matter is still not resolved. It will take 2 to 3 days to resolve it, again. Is this 3 days going to take the whole year, while my MSA is depleted on the second month of the year? I was not given a reference number for my 2 calls but my the****** was given a reference number for her call on or around the 6th of Mar.
106 replies
17 months ago
Excellent service
On the 24th of Nov 2024, I logged an online claim for thunder damaged households. The following day, I received a call from Rachel Thwala from OUTsurance to confirm my claim. She handled my claim professionally and efficient. Even when there were queries, she was quick to resolve. As of today, I've received the final replacement items. Thank you Rachel Thwala, and OUTsurance for handling my claim and replacing my damaged items.
56 replies
23 months ago
Refund approved
Even though slower than I anticipated, and having to push and complain, I'm happy to report that I've received an email to refund my premiums that were deducted after I had cancelled my policy. Thank you for that.
53 replies
24 months ago
Pillar to post (excuses)
I'm writing this report as I feel like Dial Direct (VAP) is trying every possible excuse. July 2023, I took an extended warranty policy, as I was buying a used car. This policy was replacing the one I had on the car that I was selling. In Sept 2023 when my car started having mechanical problems, which OEM quouted more than the price of the car, to fix them, I decided to get rid of the car. As usual, I called Dial Direct to cancel the policy and take another one, for the car I was getting next. After the call, I followed up with a cancellation email, to the email address that my policy said I must use if I need to discuss my policy. Everything went 'ok' after that, as I received new policy documents and new premiums started on my account. In Mar 2024, I noticed on my bank statement that I had 2 deductions for warranty policy. I called Dial Direct and told them. They said that I didn't cancel the policy in Sept. They told me to send the email that I sent to cancel. I sent it but they went silent after that. I called them again end Apr to follow up. I was told that my request for refund has been rejected as I didn't cancel, and there was no communication for this. I told them that I have forwarded the email proof that I cancelled. I was told that I used wrong email address and I should have used their gmail email address, of which I've never heard or seen on my policy documents. I was advised to send my claim to VAP refunds email address, which I did last week. 3 days later, they rep**** asking me to send proof that I sold the car, of which I sent within few minutes of receiving that email. In order to ensure that excuse of wrong email address was eliminated, it was sent to all 3 email addresses that I have for Dial Direct. Today, I've just received another reply saying that they can't open the pdf proof of sale that I sent. I've just resent it and I hope there won't be any further excuse.
53 replies
33 months ago
Empty promises
After I wrote a review on 13th of June, there was a little hope when FNB promised to close my account. Their feedback on the 14th of June said that they will send a letter confirming closure of my account once its closed. When this letter didn't come, I followed up with an email, asking for update on the 26th of June. Till today, my account hasn't been closed. FNB should be proud of making promises they can't keep! Disgusted.
60 replies
Review Distribution
5 Star
1 (5%)
4 Star
6 (30%)
3 Star
0 (0%)
2 Star
1 (5%)
1 Star
12 (60%)