REPLACEMENT OF A CAR ISSUE AND REFUND - ********* APPALLING BEHAVIOR

I am incredibly frustrated and filled with anger. I approached Nissan Pinetown with my insurance to replace a car and requested for a pro2x warrior grey. However, when they invoiced the insurance, it was for the wrong color, and we only discovered this when the insurance called for a new policy on a different replacement. Despite already paying the dealership last week, the salesman sold my desired warrior grey to another customer to meet January sales targets. It's appalling and ********* to switch colors without consulting me, especially to a white Pro2X, which I did not want. When both my insurance and I requested a refund since they no longer had or could find the car of my choice, the manager assured us that everything was sent to their office and would be signed promptly for the insurance refund. However, it's now Friday and the dealership is refusing to refund the money, playing games instead. It's clear they have no regard for the challenges my family is faced in securing a replacement car. Despite finding a new car with the insurance somewhere else, the Pinetown manager and salesman have yet to issue the refund, causing further delays in picking up the new vehicle. This is so unprofessional and ********* since the manager made it clear that they can't find any pro2x from anywhere in the country and they'll refund. When it's time for a refund it's another story. We can't move on now because of this manager and salesman. This is *****.