Bad Service at Ford under the Service manager Jacques Claassen and the service advisor Elsabe Van Loggerenberg.

I am very disappointed at the service and the level of arrogance, I received at Ford under the leadership of the Service Manager Jacques Claassen,the service advisor Elsabe Van Loggerenberg.

My car was serviced at their dealership since it was brand new for years now, I never service my car anywhere as I trusted their service.

It was my greatest bad service experience after my car was serviced for 60 000km, the oil was leaking,I took my car there for service with trust.

On 80 000 km I told them that my car as leaking oil, it was checked, I was told by a technician who serviced my car at 80 000km that he checked it indeed the car leaked from the oil pan because improper closing.

An oil leak also can be caused by a loose or missing oil pan drain plug in my case it was bad service as it was loose. The technician was honest, that they failed to close it properly,... poor service by the technical team. I accepted their apology with a view that something like this does happen and it was fixed.

I drove the car home, in the morning I noticed a leak again, then I wrote ford an email, I was told to bring back the car, indeed, I immediately took the car back, my car was checked they told me there is NO leak. It could be probably an old leaking oil, which leaked previously, melting because of heat, I believed, then drove home, I checked the car there were leaks, I phoned Ford, Spoke to the service advisor Elsabe Van Loggerenberg who said I should bring the car back I went back again.

They told me there is NO leak, it still the old oil melting, the car continued leaking, I went to Ford they told me there is NO leak, on the morning 28/07/2022 I could not take it anymore, I phoned Ford, spoke to service advisor Elsabe Van Loggerenberg whom I told about the situation, she said we can do a quote to find out how much I will gonna pay.

I got irritated, I drove straight to Ford, I told them I came to their dealerships/service department 3 times complaining about the same leak underneath my car, my car was even serviced there at their company they can't even help I got irritated until my car was checked properly assessed by a technician, after I told them how I feel about their service.

This is a matter that I came 3 times here to report to you, but they could not even help, after they decided to assess my car I was called to come check, they then said it was nothing to worry about, I asked them to check the status of the car throughly.

To give a proper diagnosis we stood there for 20 minutes, only to be told it's a coolant pipe, it needs to be changed , this irritated me as I took my car there 3 times, no 1 could pick this up, I told them I won't let this slide, I shall write an email to the Ford South Africa to find an amicable solution. This matter will not be left unattended as it is equivalent to bad service. This is a 5 star 🌟 service they preach, I will never ever take my car there, I will never even encouraged anyone to take his/her car there for a service.

Ford contact number : Service Manager work 012 338 3700 082 9043346 jacquescl@cmh.co.za brandmgr@mail.fordbrandmgr.com wb42fo@cmh.co.za

Honourable Ma****lela Maako Leadership